Leave of Absence Coordinator

CliftonLarsonAllen•Milwaukee, WI

About The Position

The Leave of Absence (LOA) Coordinator provides operational and service support across CLA’s People Solutions team, with a primary focus on leave administration. The role supports day-to-day leave program administration and helps family members navigate leave-related processes, while also providing support across other People Solutions functions as business needs evolve. The position may be based in several CLA locations and is cross-functional rather than limited exclusively to leave-related work. The coordinator develops knowledge across People Solutions processes and programs and may shift or expand support according to service volumes, team priorities, and business needs. The role delivers timely, accurate, and responsive service while maintaining data and process integrity and a consistent family member experience. The position supports administration of FMLA, disability, parental leave, and other time-off programs; processes leave requests; maintains records in Workday and applicable leave management systems; and communicates with family members about leave questions, eligibility, documentation, timelines, and next steps. It coordinates with Payroll, Benefits, third-party administrators, and other People Solutions partners, and supports leave reporting, audits, and compliance reviews. The role also participates in the MyPeopleSolutions Service Center, monitors and routes incoming requests, responds to routine service requests and policy questions, and escalates issues as appropriate. Additional duties include initiating, monitoring, and auditing Workday transactions; supporting operational activities across People Solutions; communicating process requirements and changes; maintaining records and documentation; and providing cross-functional coverage. Confidentiality and discretion are required when handling sensitive information.

Requirements

High school diploma or equivalent required.
Strong organizational, communication, and customer service skills, with attention to detail.
Ability to manage multiple priorities, maintain confidentiality, and flex across People Solutions functions as business needs evolve.

Nice To Haves

Bachelor’s degree in Human Resources or a related field.
Relevant Human Resources, People Solutions, leave or benefits administration, customer service, or operational experience.
Experience with Workday or another HRIS and familiarity with leave-related requirements.

Responsibilities

Support administration of leave programs, including FMLA, disability, parental leave, and other time-off programs.
Process leave requests and maintain accurate records in Workday and applicable leave management systems.
Communicate with family members about leave questions, eligibility, documentation requirements, timelines, and next steps.
Coordinate with Payroll, Benefits, third-party administrators, and other People Solutions partners to support accurate and timely leave case administration.
Monitor leave balances and case information and update systems as appropriate.
Support leave-related reporting, audits, and compliance reviews.
Maintain confidentiality and exercise discretion when handling sensitive family member information.
Participate in the MyPeopleSolutions Service Center by monitoring incoming requests and routing them to the appropriate resource.
Serve as an initial contact for routine service requests and policy questions, offering guidance based on established policies and procedures and escalating as appropriate.
Initiate, monitor, and audit Workday transactions to support data accuracy, compliance, and timely completion of People Solutions processes.
Provide operational and administrative support across People Solutions functions based on business priorities, service volumes, and team needs.
Support program administration, transaction processing, tracking, audits, and other operational activities as assigned.
Communicate process requirements, deadlines, changes, and other relevant information to stakeholders.
Maintain accurate records and process documentation.
Develop knowledge across People Solutions functions to provide effective cross-functional coverage and a consistent family member experience.