Leave of Absence Coordinator

CLA (CliftonLarsonAllen) • Tampa, FL

3d

About The Position

The Leave of Absence (LOA) Coordinator provides operational and service support across CLA’s People Solutions team, primarily administering leave programs. The role supports family members through leave-related processes while also providing support across other People Solutions functions as business needs evolve. The position may be based in several CLA locations.

The coordinator delivers timely, accurate, and responsive service while maintaining data and process integrity and a consistent family member experience. Responsibilities include supporting leave programs such as FMLA, disability, parental leave, and other time-off programs; processing requests and maintaining records in Workday and applicable leave management systems; communicating with family members about questions and requirements; coordinating with internal partners and third-party administrators; and supporting reporting, audits, and compliance reviews.

This is a cross-functional role. The coordinator participates in the MyPeopleSolutions Service Center, responds to routine requests and policy questions, routes or escalates requests as appropriate, initiates and audits Workday transactions, and provides operational support across People Solutions functions according to business priorities and team needs. The role also maintains accurate records and process documentation and handles sensitive information confidentially.

Requirements

• High school diploma or equivalent required.
• Strong organizational, communication, and customer service skills, with attention to detail.
• Ability to manage multiple priorities, maintain confidentiality, and flex across People Solutions functions as business needs evolve.

Nice To Haves

• Bachelor’s degree in Human Resources or a related field.
• Relevant experience in Human Resources, People Solutions, leave or benefits administration, customer service, or operations.
• Experience with Workday or another HRIS and familiarity with leave-related requirements.

Responsibilities

• Support administration of leave programs, including FMLA, disability, parental leave, and other time-off programs.
• Process leave requests and maintain accurate records in Workday and applicable leave management systems.
• Communicate with family members about leave questions, eligibility, documentation requirements, timelines, and next steps.
• Coordinate with Payroll, Benefits, third-party administrators, and other People Solutions partners to support accurate and timely leave administration.
• Monitor leave balances and case information and update systems as appropriate.
• Support leave-related reporting, audits, and compliance reviews.
• Maintain confidentiality and exercise discretion when handling sensitive family member information.
• Monitor incoming MyPeopleSolutions Service Center requests and route them to the appropriate resource.
• Serve as an initial contact for routine service requests and policy questions, provide guidance based on established policies and procedures, and escalate requests as appropriate.
• Initiate, monitor, and audit Workday transactions to support data accuracy, compliance, and timely completion of People Solutions processes.
• Provide operational and administrative support across People Solutions functions based on business priorities, service volumes, and team needs.
• Support program administration, transaction processing, tracking, audits, and other operational activities as assigned.
• Communicate process requirements, deadlines, changes, and other relevant information to stakeholders.
• Maintain accurate records and process documentation.
• Develop knowledge across People Solutions functions to provide cross-functional coverage and a consistent family member experience.

Benefits

• Comprehensive benefit options, including health, dental, vision, and 401k.
• Wellness support focused on physical, financial, social, and emotional well-being.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED