Leave of Absence Coordinator

Sedgwick • Dublin, OH

1d

About The Position

The Leave of Absence Coordinator analyzes reported leave requests, including FMLA, unpaid state, military, and company-specific leaves, and makes determinations based on client plans and applicable state and federal regulations. The coordinator manages claims in accordance with company service standards and industry best practices, reviews claim information, determines eligibility and benefits due, and makes timely case decisions. The role communicates decisions and ongoing expectations professionally with claimants and clients, maintains client relationships, provides customer service, and meets quality program requirements.

Requirements

• High school diploma or GED.
• One year of administrative/general office experience or an equivalent combination of education and experience.
• Knowledge of state and federal FMLA regulations.
• Excellent oral and written communication skills, including presentation skills.
• Proficient computer skills, including working knowledge of Microsoft Office.
• Analytical and interpretive skills.
• Strong organizational and multitasking skills.
• Excellent interpersonal skills.
• Ability to exercise judgment in accordance with well-defined policies and procedures.
• Ability to work in a team environment.
• Ability to meet or exceed performance competencies as required by the program.

Nice To Haves

• State certification or licensing in statutory leaves is beneficial.
• FMLA administration experience is preferred.

Responsibilities

• Establish FMLA and other unpaid state, military, and company-specific leave claims; track and code documentation according to internal workflow processes.
• Analyze claims to determine eligibility and certification in compliance with client plans and state and federal regulations.
• Review claim information to identify an action plan, determine benefits due, and make timely case decisions based on plan descriptions and client service expectations.
• Communicate decisions and ongoing expectations with claimants and clients by phone, written correspondence, and/or claims system.
• Maintain professional client relationships and provide excellent customer service.
• Meet the organization's minimum quality program requirements.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED