Leave of Absence Coordinator
About The Position
This position is responsible for analyzing reported leave requests and determining paid leave benefits in accordance with client-specific plans, organizational policies, and applicable state and federal regulations. The role requires accurate and timely calculations, payments, and adjustments to ensure compliance and maintain ongoing claim management within established company service standards and industry best practices. Successful candidates will thrive in a collaborative team environment, demonstrate strong motivation and a proactive work ethic, maintain a customer-focused approach, and exhibit natural empathy combined with solution-oriented thinking. Analyzes reported leave requests including Family Medical Leave (FMLA), unpaid state, military and company-specific, to make determinations based on client plans, state and federal regulations. Ensures that on-going claim management is within company service standards and industry best practices.
Requirements
- High school diploma or GED required.
- One (1) year of administrative/general office experience or equivalent combination of education and experience required.
- Knowledge of state and federal FMLA regulations
- Excellent oral and written communication, including presentation skills
- Proficient computer skills including working knowledge of Microsoft Office
- Analytical and interpretive skills
- Strong organizational and multitasking skills
- Excellent interpersonal skills
- Ability to exercise judgement in accordance with well-defined policies and procedures
- Ability to work in a team environment
- Ability to meet or exceed performance competencies as required by program
Nice To Haves
- State certification or licensing in statutory leaves is beneficial.
- FMLA administration experience preferred.
Responsibilities
- Establishes FMLA and other unpaid state, military, and/or company-specific leave claims; tracks and codes documentation in accordance with internal workflow processes.
- Analyzes FMLA and other unpaid claims to determine eligibility and certification in compliance with client plans, state and federal regulations.
- Reviews claim information received to identify action plan, determine benefits due, and make timely case decisions based on plan descriptions and service expectations as established by the client.
- Communicates decisions and on-going expectations clearly and professionally with claimants and clients by phone, written correspondence and/or claims system.
- Maintains professional client relationships and provides excellent customer service.
- Meets the organization’s quality program(s) minimum requirements.
- Performs other duties as assigned.
Benefits
- A comprehensive training program to help you support employees and customers from some of the world’s most respected brands
- A dedicated mentor and manager to guide you every step of your career journey
- Career development and promotional opportunities as you take on new responsibilities
- A diverse, all-inclusive benefits package designed to support your mental, physical, financial, and professional well-being
- medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
251-500 employees
