Leave of Absence Coordinator

Sedgwick•Orlando, FL

6d•$19•Hybrid

About The Position

The Leave of Absence Coordinator analyzes reported leave requests, including Family and Medical Leave Act (FMLA), unpaid state, military, and company-specific leaves, and makes determinations based on client plans and applicable state and federal regulations. The coordinator manages ongoing claims in accordance with company service standards and industry best practices. This role establishes and administers leave claims, reviews documentation and eligibility, determines benefits and case decisions, and communicates decisions and expectations to claimants and clients. The position is hybrid, with employees expected to live near one of Sedgwick’s Dynamic Centers of Excellence in New Albany, Ohio; Coralville, Iowa; or Orlando, Florida.

Requirements

High school diploma or GED.
One year of administrative/general office experience, or an equivalent combination of education and experience.
Knowledge of state and federal FMLA regulations.
Excellent oral and written communication skills, including presentation skills.
Proficient computer skills, including working knowledge of Microsoft Office.
Analytical and interpretive skills.
Strong organizational and multitasking skills.
Excellent interpersonal skills.
Ability to exercise judgment in accordance with well-defined policies and procedures.
Ability to work in a team environment.
Ability to meet or exceed performance competencies required by the program.

Nice To Haves

State certification or licensing in statutory leaves.
FMLA administration experience.

Responsibilities

Establish FMLA and other unpaid state, military, and company-specific leave claims; track and code documentation according to internal workflow processes.
Analyze FMLA and other unpaid claims to determine eligibility and certification in compliance with client plans and state and federal regulations.
Review claim information to identify an action plan, determine benefits due, and make timely case decisions based on plan descriptions and client service expectations.
Communicate decisions and ongoing expectations clearly and professionally with claimants and clients by phone, written correspondence, and/or the claims system.
Maintain professional client relationships and provide excellent customer service.
Meet the organization’s quality program minimum requirements.
Perform other duties as assigned.

Benefits

Comprehensive benefits package supporting mental, physical, financial, and professional well-being.
Medical, dental, and vision insurance.
401(k) and matching.
Paid time off.
Disability and life insurance.
Employee assistance.
Flexible spending account or health savings account.
Additional voluntary benefits.
Training program.
Dedicated mentor and manager.
Career development and promotional opportunities.
Stable, consistent work environment in-office and virtual.