Leave Coordinator

Rosendin•Office CA REI Orchard Parkway, CA

2d•$29 - $39

About The Position

The Leave Coordinator provides direct support to employees throughout the leave-of-absence process and serves as the primary point of contact for leave-related questions. The role coordinates information exchange among the company’s third-party leave administrator, employees, managers, Payroll, Benefits, and other internal stakeholders. It supports leave cases from initiation through return to work, ensuring timely communication, accurate documentation, payroll coordination, and adherence to established policies and procedures. As part of HR Operations, the Leave Coordinator administers day-to-day leave programs, helps employees navigate the process, resolves routine issues, and supports the accurate and efficient progression of cases through each stage of the leave lifecycle. The role works closely with Payroll and Benefits under the direction of the Sr. Manager, Benefits, with guidance from the Senior Leave Specialist. It is an individual-contributor position focused primarily on operational execution, employee support, and case management.

Requirements

High school diploma or equivalent required.
Associate’s degree in Human Resources, Business, or a related field, or equivalent experience required.
2–3 years of experience in leave administration, benefits support, or a similar transactional HR role.
Experience with an HRIS platform required.
Employee-focused, service-oriented, and empathetic, with the ability to manage difficult conversations, diffuse tension, and provide a positive employee experience.
High attention to detail and strong follow-through on case documentation and deadlines.
Strong written and verbal communication skills.
Comfort working within documented processes and escalating ambiguity rather than independently interpreting policy.
Ability to handle confidential employee information with discretion.

Nice To Haves

Familiarity with leave programs, including FMLA, CFRA, state-mandated leave, and company leave policy.
Experience with Workday.

Responsibilities

Serve as the day-to-day point of contact with the third-party leave administrator on individual cases, following documented intake, tracking, and case-management procedures.
Process leave requests and maintain accurate, up-to-date leave records in accordance with established policies and processes.
Track case status and required documentation from intake through return to work.
Respond to employee questions about leave status, processes, and documentation requirements, applying established procedures and escalating matters requiring interpretation or exception review.
Support HR staff with questions about leave-of-absence policies, practices, and processes.
Troubleshoot routine, precedented issues during leave cases and escalate ambiguous or one-off scenarios to the Senior Leave Specialist.
Provide various reports.
Enter and coordinate leave-related timecard adjustments, ensuring accurate and timely processing.
Serve as the first point of contact for Payroll regarding leave-related pay questions or discrepancies.
Reconcile information provided by the state, the third-party leave and disability administrator, Payroll, and HR Systems.
Follow documented leave processes and policies consistently, and flag process gaps or inconsistencies for the Senior Leave Specialist.
Escalate cases requiring plan-level interpretation, eligibility judgment, or a policy exception to the Senior Leave Specialist.