Leave and Accommodation Coordinator

WinCo Foods • Boise, ID

3d

About The Position

The Leave and Accommodation Coordinator assists with the administration of employee Family and Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), state and military leaves, WinCo’s leave of absence policy, and reasonable workplace accommodations. The role provides support to WinCo locations and management to help ensure compliance with applicable federal and state requirements.

The coordinator reviews leave information from WinCo’s third-party administrator, updates internal employee records, communicates leave decisions and return-to-work information, and provides guidance to employees, managers, and personnel clerks. The role also reviews accommodation requests, gathers information to support the interactive process, makes decisions on certain leave and accommodation requests, and maintains records in accordance with company policy and retention requirements. It requires a high standard of customer service, discretion with sensitive information, accuracy, and the ability to manage competing tasks in a high-stress environment.

Requirements

• High school diploma or equivalent.
• Proficiency with Microsoft Office software, including Word, Excel, and Outlook.
• Highly skilled administrative abilities, including quick and accurate alpha and numeric data entry, attention to detail, and monitoring task progress.
• Professional discretion and confidentiality when handling sensitive employee and company information.
• Ability to develop and maintain effective relationships with team members, managers, personnel clerks, employees, and the third-party leave administrator.
• Ability to professionally address difficult, sometimes angry individuals.
• Ability to learn, understand, communicate, and accurately apply working knowledge of FMLA, ADA, state leave laws, military leave/USERRA, and related WinCo policies.
• Ability to apply existing policies and interact with customers on a case-by-case basis.
• Ability to field and prioritize different tasks, phone calls, and projects.
• Ability to work as a team member in a high-stress environment.
• Strong analytical and problem-solving abilities.
• Excellent customer service skills for internal and external customers.
• Initiative and self-direction, including the ability to multitask.
• Excellent verbal, written, and interpersonal communication skills, with the ability to establish and maintain rapport with coworkers, supervisors, and customers.
• Adaptability to change.
• Ability to sit and twist the upper body for extended periods.
• Ability to use both hands repetitively for extended periods.
• Ability to perform tasks efficiently, accurately, with integrity, and dependability.

Nice To Haves

• One or more years of experience in a human resources team environment or related experience.

Responsibilities

• Provide friendly, exceptional customer service by telephone, email, and in person.
• Assist with administration of FMLA, ADA, state and military leaves, WinCo’s Personal Leave of Absence Policy, and related policies.
• Review daily information from the third-party leave administrator about leave approvals and denials, and accurately document and update it in WinCo’s internal employee-information system.
• Communicate with management and personnel clerks at retail, warehouse, and office locations regarding leave decisions, return to work, and leave extensions.
• Provide general guidance about leaves and reasonable workplace accommodations, including how applicable laws and WinCo policies interact.
• Review and process miscellaneous leave requests that protect absences under WinCo’s Attendance Policy.
• Review medical certifications regarding additional ADA leave as a reasonable accommodation.
• Review employee and applicant accommodation requests and gather information from employees and management for the interactive process.
• Make determinations regarding approval or denial of military leave, ADA leave, and workplace accommodation requests.
• Create and maintain related records in accordance with WinCo policy and state and federal retention requirements.
• Support WinCo locations and management in complying with federal and state laws on leave and reasonable workplace accommodations.
• Help employees resolve leave issues and answer related questions.
• Perform other duties as assigned or needed.

Benefits

• Top-tier medical plans.
• Tuition support.
• Employee Stock Ownership Plan (ESOP).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED