Leave and Accommodation Coordinator

WinCo Foods•Boise, ID

About The Position

The Leave and Accommodation Coordinator assists with the administration of employee leave programs and reasonable workplace accommodations, including FMLA, ADA, state and military leaves, and WinCo’s leave policies. The role provides service to employees and company locations, reviews and records information from a third-party leave administrator, communicates leave decisions and updates, and helps ensure compliance with applicable state and federal requirements. The coordinator also reviews accommodation requests and supporting medical information, participates in the interactive process, and makes determinations on certain military leave, ADA leave, and accommodation requests. The position requires accurate recordkeeping, discretion with sensitive information, and effective communication with employees, managers, and personnel clerks.

Requirements

High school diploma or equivalent.
Proficiency with Microsoft Office software, including Word, Excel, and Outlook.
Strong administrative skills, including quick and accurate alphanumeric data entry, attention to detail, and monitoring task progress.
Professional handling of confidential employee and company information.
Ability to develop and maintain effective relationships with team members, managers, personnel clerks, employees, and the third-party leave administrator.
Ability to professionally address difficult and sometimes angry individuals.
Ability to learn, understand, communicate, and accurately apply working knowledge of FMLA, ADA, state leave laws, military leave/USERRA, and related WinCo policies.
Ability to apply existing policies and interact with customers on a case-by-case basis.
Ability to field and prioritize different tasks, phone calls, and projects.
Ability to work as a team member in a high-stress environment.
Strong analytical and problem-solving abilities.
Excellent customer service skills for internal and external customers.
Initiative and self-direction, including the ability to multitask across simultaneous activities.
Excellent verbal, written, and interpersonal communication skills and the ability to maintain rapport with coworkers, supervisors, and customers.
Adaptability to change.
Ability to sit and twist the upper body for extended periods.
Ability to use both hands repetitively for extended periods.
Ability to perform tasks efficiently, accurately, with integrity, and dependably.

Nice To Haves

One or more years of experience in a human resources team environment or related experience.

Responsibilities

Provide friendly and exceptional customer service by telephone, email, and in person.
Assist with administration of FMLA, ADA, state leaves, military leaves, WinCo’s Personal Leave of Absence Policy, and related policies.
Review daily information from WinCo’s third-party leave administrator about leave approvals and denials, and accurately document and update it in the internal employee-information system.
Communicate with management and personnel clerks at retail, warehouse, and office locations about leave decisions, return-to-work matters, and extensions.
Provide guidance to employees, management, and personnel clerks about leaves and reasonable workplace accommodations, including the interaction of relevant laws and company policies.
Review and process other leave requests that protect absences under WinCo’s Attendance Policy.
Review employee medical certifications related to requests for additional ADA leave as a reasonable accommodation.
Review employee and applicant accommodation requests and gather information from employees and management to support the interactive process.
Make determinations on employee military leave, ADA leave, and workplace accommodation requests.
Create and maintain related records in accordance with WinCo policy and state and federal retention requirements.
Support WinCo locations and management in complying with federal and state leave and accommodation laws.
Help employees resolve leave issues and answer related questions.
Perform other duties as assigned or needed.