Leave Coordinator

CONA Services•Bedford, NH

4d•$64,000 - $80,000

About The Position

The Leave Coordinator supports all leave-of-absence cases, coordinating general administration, comprehensive case management, and compliance with the Family and Medical Leave Act and related employment laws. The role provides customer service and assistance to Associates and Executives. The coordinator interprets and administers company leave policies under applicable federal and state requirements, manages cases, partners with the third-party leave and disability administrator, and works with managers and internal partners to ensure accurate leave, pay, and records administration. The position also supports return-to-work coordination, administers and supports short- and long-term disability programs, monitors vendor service, audits records and processes, keeps current with changing requirements, assists with training and educational materials, and maintains confidential documentation. The role is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. Occasional travel may be required based on business needs.

Requirements

Bachelor’s degree in Business Administration, Human Resources, or a related field, or commensurate experience.
Minimum of 2 years of experience managing leave cases, including FMLA and short-term disability cases.
In-depth knowledge of applicable regulations for all New England states.
Ability to analyze information and convert related activities into a comprehensive work plan.
Ability to communicate and make recommendations to upper management.
Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions.
Ability to work independently in a fast-paced environment with changing priorities.
Ability to maintain the confidentiality of sensitive information.
Problem-solving, time-management, and priority-setting skills.
Valid driver’s license, driving record within policy guidelines, and insurance that meets company requirements.
Ability to occasionally travel as business needs require.

Responsibilities

Interpret and administer company leave-of-absence programs and policies in accordance with applicable federal and state laws and regulations, including FMLA, ADA, USERRA, pregnancy-related leave requirements, and other applicable leave laws.
Provide comprehensive leave case management and serve as a primary resource for Associates and managers throughout the leave process.
Partner with the third-party leave and disability administrator to ensure accurate and timely administration, resolve issues and discrepancies, and facilitate communication among Associates, vendors, and internal stakeholders.
Coordinate leave administration, track leave usage, and work with Office Managers, Payroll, and other internal partners to maintain accurate pay and leave records.
Support Associates and management through return-to-work processes, including coordinating documentation, work restrictions, accommodations, and other requirements.
Partner with management on leave cases and provide updates on claim status, outstanding requirements, anticipated return-to-work dates, and other relevant information.
Administer and support Short-Term Disability and Long-Term Disability programs and coordinate disability claims with applicable FMLA, state leave, and other company leave programs.
Maintain relationships with third-party leave and disability vendors, monitor service and case administration, and resolve or escalate issues.
Conduct regular audits of leave records and processes to support compliance with company policies, plan requirements, and applicable laws.
Monitor changing federal, state, and local leave and disability requirements and identify opportunities to update processes, procedures, communications, and practices.
Assist with developing and delivering leave-administration training and educational materials for managers, Associates, and internal partners.
Maintain accurate and confidential leave documentation and records in accordance with company requirements and applicable privacy and recordkeeping standards.