Leave Benefits Coordinator

Lockton•VA, BCI BAE Systems VA, VA

17h•$25 - $27•Remote

About The Position

BCInsourcing, a Lockton Company, is a benefit communication firm that provides customized benefit communication and administrative services across the United States. The Leave Benefits Coordinator supports a client’s leave programs and serves as a liaison among the client’s HR department, employees, BCInsourcing, benefit carriers, and leave vendors. This is a fully remote position requiring at least two years of leave-of-absence experience; candidates without LOA experience will not be selected for an interview. The coordinator develops working knowledge of the client’s leave program, benefit plans, policies, and applicable leave laws. The role supports employees through leave and disability-related questions, processes leave and return-to-work requests, investigates and resolves leave-related concerns, and maintains accurate records while observing HIPAA and employee privacy requirements. Depending on client needs, responsibilities may also include billing and benefits administration, timekeeping support, reporting, disability claim support, and benefits communication or contact-center work. The starting hourly pay range is $25–$27.40. Actual compensation depends on job-related factors, including skills, experience, qualifications, licensure, and internal equity.

Requirements

High school diploma or GED equivalent, and/or equivalent related work experience.
At least two years of experience administering the leave-of-absence lifecycle; the posting also specifies a minimum of 2–4 years of LOA experience.
Professional user experience with an HRIS payroll/benefit system or a Client Relationship Management (CRM) system.
Professional client-service experience, including multitasking and working to strict deadlines.
Ability to deliver outcomes independently with little supervision.
Professional experience following step-by-step processes and applying deductive reasoning to produce positive outcomes.

Nice To Haves

Higher education or an equivalent combination of education, training, and experience in leave of absence.
Working knowledge of benefit insurance products, including core and/or voluntary benefit insurance.
Working knowledge of California leave-of-absence provisions.

Responsibilities

Represent BCInsourcing to the client by building effective business relationships and maintaining rapport with case partners and client employees.
Serve as a liaison among the client’s Human Resources department, employees, BCInsourcing, benefit carriers, and leave-of-absence vendors.
Develop detailed knowledge of the client’s leave program, benefit plan, policies, and applicable laws, including FMLA, ADA, USERRA, HIPAA, the Pregnancy Discrimination Act, Executive Order 13706, and collective bargaining agreements.
Coordinate proactively with the client’s Leave Manager, supervisors, and other appropriate parties to address accelerated issues or unusual matters thoroughly and accurately.
Advise employees about leave status and disability benefits, answer questions, and immediately escalate cases that could result in adverse employment action.
Provide leave services as needed, including processing leave and return-to-work requests; direct billing, waiver-of-premium, and arrears management; timekeeping and coding support; benefit termination and reinstatement; leave-data auditing and reporting; and disability claim support.
When applicable, support and respond to benefits communication inboxes and/or contact centers while meeting client and BCInsourcing HIPAA and quality-assurance standards.
Investigate and resolve leave-related enrollment, deduction, billing, and claim concerns.
Respond to employee and carrier inquiries in a timely and accurate manner.
Accurately track employee services and client support in appropriate systems while maintaining HIPAA and employee privacy guidelines.

Benefits

Paid training and ongoing professional development.
Company-provided equipment.
Comprehensive medical, dental, and vision coverage, including a wellness program.
Additional voluntary benefit options.
Benefits described as 100% employer-paid.
401(k) retirement plan with company match.
Pet insurance.
Immediate vacation accrual.
Paid holidays effective upon hire, including 11 company-observed holidays, 2 floating holidays, 2 personal days, and 2 volunteer days.
Employee referral bonus program.