Talent & Culture - Benefits Leave of Absence Coordinator

Child Center Residential Treatment Facility•Queens, NY

5d•Remote

About The Position

The HR Leave and Benefits Coordinator administers employee leave programs and manages benefits enrollment and inquiries. The role ensures compliance with applicable regulations and collective bargaining agreements across four unions, and provides employees with empathetic, inclusive support about leave and benefits options. It is a 28-hour-per-week position based remotely out of NYC, with the possibility of occasional office visits. The posting also describes a hybrid or on-site work environment. The coordinator manages leave requests and documentation, supports benefits enrollment and changes, responds to employee questions, works with benefits providers and union benefit trusts, and maintains accurate HRIS records. The role prepares required reports, monitors changes in regulations and union agreements, conducts benefits orientations for new hires, and collaborates with union representatives and internal stakeholders. Occasional extended hours may be required during peak periods such as open enrollment.

Requirements

At least 2 years of HR experience, focused on leave and benefits administration.
Strong knowledge of FMLA, ADA, HIPAA, COBRA, and other relevant regulations.
Familiarity with collective bargaining agreements and union processes.
Excellent organizational and time-management skills.
High attention to detail and accuracy.
Strong interpersonal and communication skills.
Proficiency with HRIS systems and Microsoft Office Suite.

Nice To Haves

Bachelor’s degree in Human Resources, Business Administration, or a related field.
Experience working in a unionized environment.
Bilingual ability.
Experience with DayForce (HCM).
Experience with unions.

Responsibilities

Coordinate and manage employee leaves, including FMLA, ADA, parental, medical, personal, and union-specific leave.
Serve as the main point of contact for employees with leave-related questions.
Document and track leave requests accurately.
Coordinate with managers, payroll, and union representatives on leave coding and pay adjustments.
Maintain compliance with applicable laws, internal policies, and collective agreements.
Assist with benefits enrollment, changes, and terminations.
Respond to inquiries about health, dental, vision, life insurance, disability, and retirement plans.
Liaise with benefits providers and union benefit trusts to resolve issues.
Support annual open enrollment.
Maintain accurate benefits records and ensure timely HRIS updates.
Prepare and submit required reports and documentation.
Stay current on changes to leave and benefits laws, union agreements, and best practices.
Communicate clearly and empathetically with employees about their rights and options.
Educate employees about available benefits and leave policies.
Conduct benefits orientations for new hires.
Collaborate with union representatives to support consistent and fair application of policies.