Leasing Specialist

Hillpointe • Spring Hill, FL

7d

About The Position

The Leasing Specialist helps shape prospective residents’ first impression of the property by leading engaging tours, providing exceptional customer service, and showcasing the community’s lifestyle and value. The role involves communicating property features in ways that align with prospects’ needs, responding to inquiries, coordinating tour appointments, and following up with prospective residents. The position also helps maintain attractive tour paths, amenities, and units and contributes to a welcoming, professional community environment.

Work is primarily performed in a professional leasing office, with regular interaction with prospective and current residents, vendors, and team members. The job involves extended computer use and outdoor property tours in varying weather conditions. Depending on leasing activity and business needs, the schedule may include weekends, evenings, or holidays. The environment is fast-paced and customer-focused, with occasional noise, interruptions, and multiple concurrent tasks. The role requires compliance with company policies, fair housing laws, and confidentiality standards.

Requirements

• Ability to work a flexible schedule, including weekends.
• Strong interpersonal and communication skills, including the ability to engage effectively with diverse individuals.
• Ability to physically access all community areas.
• High school diploma or equivalent.
• Valid driver’s license for property operations and local travel, if required.
• Ability to sit, stand, walk, and move throughout the property for extended periods.
• Frequent use of hands and fingers to operate office equipment, including a computer, keyboard, phone, copier, and printer.
• Ability to talk and hear in person and over the phone.
• Ability to read, write, and communicate clearly in English.
• Ability to occasionally bend, stoop, kneel, reach, and lift.
• Ability to lift and/or move up to 25 pounds.
• Ability to walk stairs and tour indoor and outdoor areas, including model units and common areas.
• Visual acuity sufficient for reviewing lease documents, computer screens, and property signage.

Nice To Haves

• Previous experience in leasing, customer service, hospitality, or sales.
• Spanish-speaking ability.

Responsibilities

• Greet prospective residents and conduct engaging property tours.
• Highlight community features, amenities, and benefits tailored to prospects.
• Answer questions and address concerns during tours.
• Coordinate schedules with Leasing Experience Coordinators to manage tour appointments.
• Provide timely responses to inquiries.
• Maintain the cleanliness and appearance of community tour paths, amenities, and units.
• Gather prospective resident information and proactively follow up by phone, text message, and email.
• Help create a welcoming and professional environment within the community.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED