Leasing Specialist | The Maverick

Pillar Properties•Burien, WA

3d•$22 - $26

About The Position

Pillar Properties is seeking a Leasing Specialist to join the team at The Maverick. The role is the first point of contact for prospective residents and focuses on building relationships and providing an exceptional experience as people search for a new home. The Leasing Specialist supports occupancy and resident satisfaction by handling leasing activity, assisting current residents, maintaining property and resident records, and contributing to resident retention. Pillar Properties is a privately owned family property developer, owner, and operator. The company describes its approach as human and relationship-focused and highlights its recognition among Washington’s best companies and workplaces.

Requirements

High school diploma or GED.
Prior experience in leasing or a sales-oriented environment, or an equivalent combination of education and related work experience.
Basic knowledge of Microsoft Office 365.
Ability to use social media applications.
Effective verbal and written communication with residents, employees, and vendors.
Knowledge of sales techniques and current real estate market conditions.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Strong time-management and organizational skills.
Exceptional customer service skills, including active listening, understanding needs, reading between the lines, and asking appropriate questions.
Ability to work a flexible schedule with regular and timely attendance.
High-energy, motivated, and driven approach.
Comfort working in an entrepreneurial culture that places a premium on performance.
Intellectual curiosity and willingness to seek new approaches and challenges that contribute to individual and team success.
Strong sense of integrity and ethics.

Responsibilities

Lease apartments by generating and handling traffic, qualifying prospects, preparing lease documentation, and completing move-in paperwork and procedures.
Interact directly with prospective and current residents to achieve maximum occupancy.
Interview prospective tenants and record information to ascertain their needs and qualifications.
Accompany prospects to model homes and apartments and explain room size and layout, available facilities, nearby shopping centers and services, and lease terms.
Develop full knowledge of application information, screening processes, and rental policies.
Provide a high level of customer service to residents and team members.
Handle resident requests and complaints courteously and efficiently.
Ensure model apartments are ready to show, maintain work areas and the office, and monitor the property’s curb appeal.
Periodically inspect premises and arrange necessary maintenance.
Report unusual or extraordinary circumstances regarding the property or residents.
Shop competitor properties and collect weekly market survey data.
Collect rental deposits.
Process administrative forms, reports, and related information.
Maintain resident and property files.
Participate in the lease renewal and transfer process.
Develop and maintain an ongoing resident retention program under the direction of the Property Manager.
Maintain contact with apartment locator services and local businesses and provide information materials.
Stay current on property management technologies, systems, and procedures and perform related duties efficiently.

Benefits

Industry-leading base pay and monthly and discretionary annual performance bonuses.
Paid time off, including 9 holidays and 15 vacation days.
5 personal days for eligible employees.
Company-paid Employee Assistance Program (EAP).
Comprehensive medical, dental, and vision benefits, flexible spending accounts, and life insurance for eligible employees.
401(k) with company match and immediate vesting.
30–40% housing discount at Pillar Properties communities.
Company-paid short- and long-term disability insurance.
Fitness reimbursement, pet insurance discounts, advanced pay, and tuition reimbursement.
Cellphone allowance for eligible positions.
Paid designations and company-sponsored training.
Opportunities for advancement and a focus on promoting from within.