Leasing Specialist - The Grove

Neighborly Ventures•Salem, OR

2d•$16 - $21•Onsite

About The Position

Neighborly Communities is seeking a Leasing Specialist to support operations at The Grove. The role assists the Community Manager and Assistant Community Manager with day-to-day property operations, leasing, customer service, resident-file maintenance, issue resolution, and compliance with legal requirements and company standards. The position reports directly to the Community Manager and has no supervisory responsibilities. The Leasing Specialist is expected to work on-site during all open business hours, maintain reliable attendance, and support residents, vendors, and colleagues. The role also involves following fair housing regulations and property procedures, participating in relevant safety activities, and completing assigned training. Additional duties may be assigned as needed.

Requirements

High school diploma or equivalent.
At least one year of customer service experience.
Ability to manage difficult or emotional situations using an outward mindset.
Excellent verbal and written communication skills.
Exceptional problem-solving abilities.
Strong customer service skills.
Motivation to respond promptly to the Community Manager's needs and requests.
Strong organizational and time-management skills, along with effective communication.
Working knowledge of Fair Housing Guidelines.
General understanding of Low-Income Fair Housing Guidelines if applying to an affordable property.
Commitment to integrity, professionalism, and confidentiality.
Proficiency in Microsoft Office Suite, property management software, and Tenant Tech.
Ability to interact with others while emphasizing the principles of an outward mindset.
Ability to meet the physical demands of the role, including occasionally lifting or moving up to 25 pounds.

Responsibilities

Assist the Community Manager with administration, improvement, maintenance, and general operations of Neighborly Communities properties.
Understand and adhere to fair housing regulations.
Help resolve operational and residential issues involving residents, vendors, and others.
Provide exceptional customer service to residents and strive to exceed their expectations.
Maintain regular and reliable on-site or in-office attendance in accordance with the personnel manual.
Follow community procedures for lease expirations and renewals, market surveys, weekly census reports, applicant screenings and applications, resident-file audits, and move-in and move-out processes.
Participate in safety meetings with the Service Manager when applicable.
Help create and coordinate resident-retention events.
Serve as a resource for office and maintenance team members.
Maintain proficiency in property platforms, including ResMan, Tenant Tech, Lenoardo, and SharePoint.
Schedule, prepare for, and conduct a monthly 3A+ SAM with the supervisor, and report the meeting outcomes to Human Resources.
Apply the principles of the Outward Mindset.
Complete assigned training through GraceHill and other classes, seminars, and Outward Mindset programs.
Perform other related duties assigned by management.