Leasing Specialist

Harbor Group Management•Nashua, NH

4d•$23 - $26

About The Position

The Leasing Specialist drives occupancy and resident satisfaction at a multifamily community. The role involves showing and leasing apartments to prospective residents, coordinating marketing initiatives, supporting resident retention, and assisting the Property Manager with daily operations to promote a positive resident experience and strong financial performance. The Leasing Specialist greets and qualifies prospects, conducts property tours, processes applications and screening checks, prepares lease documents, and coordinates move-ins. The position also supports marketing and outreach, tracks market conditions, follows up with prospects and residents, assists with lease renewals and rent collection, and maintains accurate records in property management software. The leasing office and tour route must remain presentable and meet show standards. This is a non-exempt position in the Multifamily division. Weekend work may be required depending on the property. A valid driver’s license is required for operating golf carts where applicable.

Requirements

High school diploma or equivalent.
At least one year of experience in leasing, sales, or customer service.
Proficiency with Microsoft Office.
Experience with property management software.
Excellent organizational and communication skills, including the ability to manage multiple tasks and deadlines in a fast-paced environment.
Strong attention to detail and problem-solving skills.
Ability to work independently or as part of a team.
Customer-service orientation and ability to interact professionally with residents and vendors.
Flexibility to work weekends if required by the property.
Valid driver’s license required for operating golf carts if applicable.

Nice To Haves

Property management experience preferred.
Experience using social media, such as Facebook and Instagram, preferred.

Responsibilities

Greet prospective residents, conduct property tours, and showcase available apartments and amenities.
Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.
Inspect units before occupancy and coordinate outstanding move-in readiness items with maintenance.
Execute lease agreements and move-in packages and support a smooth onboarding process for new residents.
Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.
Promote the community using digital platforms, including Craigslist, Facebook, and email campaigns.
Coordinate resident referral programs and employer outreach, and participate in local networking efforts.
Maintain current knowledge of market conditions, competitor properties, rental rates, and trends.
Support resident retention through customer service and timely responses to questions, complaints, and maintenance needs.
Follow up with prospects and new residents to check satisfaction.
Support lease renewals by preparing documents, engaging with residents, and finalizing lease extensions.
Maintain accurate prospect and resident interaction records using property management software such as Yardi or OneSite.
Keep guest cards up to date and follow up on all leads.
Assist with rent collection, manage delinquent accounts, and perform administrative tasks assigned by the Property Manager.
Keep the leasing office and tour path presentable and ready for showings.