Leasing Specialist - Berry Ridge

Brighthaven • Gresham, OR

10d • Onsite

About The Position

The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the Berry Ridge community. The role requires professionalism, positive engagement, strong customer service, and a collaborative approach to building relationships with residents, staff, vendors, regulatory partners, and social services partners. The Leasing Specialist listens and responds to resident and staff concerns, works with organizational support services and senior leadership when needed, and helps ensure people feel seen, heard, and valued.

The position supports leasing and sales, resident retention, administrative operations, and compliance with company policies and applicable laws. The incumbent is classified as essential staff and is expected to report to work and follow safety and business protocols. Compensation is $23–$25 USD.

Requirements

• At least 2 years of sales and/or customer relations experience.
• Passion for providing exceptional customer service.
• Ability to thrive in a fast-paced environment.
• Solid computer knowledge, including Windows, Word, Excel, the internet, and email.
• Working knowledge of Yardi Voyager Property Management software.
• Flexible schedule that may include evenings and weekends.
• Ability to sit and walk frequently; use a computer, keyboard, mouse, and phone repetitively; read, comprehend, write, perform calculations, and communicate verbally; and occasionally squat, bend or twist the neck or waist, push, and pull.
• Ability to work at an elevated site and walk on uneven ground may be required.

Nice To Haves

• Low-income housing and tax credit experience is highly desired.
• Bilingual English and Spanish skills are highly desired.

Responsibilities

• Provide excellent customer service and greet and qualify prospective residents.
• Record telephone and in-person prospect visits on guest cards.
• Inspect model apartments and available market-ready apartments, and communicate service needs to the Community Manager.
• Show the community and apartments, communicate features and benefits based on prospect needs, and work to close leases.
• Assist prospects with applications and deposits in accordance with company procedures and Fair Housing requirements.
• Update availability reports and process applications for approval.
• Ensure apartments are ready for residents on agreed move-in dates.
• Follow up promptly with prospects who did not lease and attempt to close the sale; refer prospects to sister communities when appropriate.
• Obtain required signatures and paperwork before move-in and orient new residents to the community.
• Assist with monitoring renewals and distribute and follow up on renewal notices.
• Accept rental payments, prepare leases and related paperwork, and enter information accurately and promptly in Yardi.
• Maintain current resident files, distribute company or community notices, and keep monthly lease and renewal commission records accurate.
• Assist the management team with other tasks and consistently implement community policies.
• Receive and respond to resident calls and visits; listen to requests, concerns, and comments and answer questions about the community, repairs, rent, and rules.
• Complete maintenance service requests promptly, inform the maintenance team, and follow up with residents daily regarding completed requests.
• Maintain open communication with the Community Manager and Maintenance Supervisor.
• Contribute to the community’s cleanliness and curb appeal.
• Assist in planning resident events and attend and host events as directed by the Community Manager.
• Conduct business in compliance with company policies and procedures, Fair Housing, the Americans with Disabilities Act, and other applicable apartment-industry laws.
• Under the direction of the Compliance department and Community Manager, manage compliance-file maintenance where applicable.
• Report to work as essential staff and adhere to safety and business protocols.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Personal time off
• Paid holidays
• Training and development opportunities, including online training platforms, classes, and one-on-one coaching
• Opportunities for growth and promotion from within

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed