Leasing Specialist - Berry Ridge

Avanath•Gresham, OR

10d

About The Position

The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community. The role calls for professionalism, strong customer engagement, and an ability to build a sense of community and positive relationships with residents, staff, vendor partners, regulatory organizations, and social services partners. The Leasing Specialist works collaboratively to support residents and staff, address concerns, and contribute to the success of the community and organization. The position combines leasing and sales, resident service and retention, administrative work, and adherence to property-management requirements. The Leasing Specialist supports prospective residents through the leasing process, helps prepare apartments for move-in, maintains resident records and lease documentation, responds to resident concerns, coordinates with maintenance and management, and assists with community events. The role is classified as essential staff and requires reporting to work while following safety and business protocols. The position involves frequent sitting and walking, computer and phone use, and reading, writing, calculations, and verbal communication. Work may include an elevated site or uneven ground, as well as occasional squatting, bending, twisting, pushing, and pulling. The schedule may include evenings and weekends.

Requirements

At least 2 years of sales and/or customer relations experience.
Passion for providing exceptional customer service.
Ability to thrive in a fast-paced environment.
Solid computer knowledge, including Windows, Word, Excel, internet, and email.
Working knowledge of Yardi Voyager Property Management software.
Flexible schedule that may include evenings and weekends.
Ability to meet the physical and communication demands described for the position.

Nice To Haves

Low-income housing and tax credit experience.
Bilingual in English and Spanish.

Responsibilities

Provide A+ customer service and greet and qualify prospective residents.
Record telephone and in-person prospect visits on guest cards.
Inspect model units and market-ready apartments and communicate service needs to the Community Manager.
Present the community and apartments, apply product knowledge to prospect needs, and close leasing sales.
Have prospects complete applications and secure deposits in accordance with company procedures and Fair Housing requirements.
Update availability reports and process applications for approval.
Ensure apartments are ready for residents to move in on the agreed date.
Follow up with prospects who did not lease and attempt to close the sale; refer prospects to sister communities when appropriate.
Obtain new residents’ signatures on required paperwork before move-in and orient new residents to the community.
Assist with monitoring renewals and distribute and follow up on renewal notices.
Accept rental payments; prepare leases and related paperwork; and accurately and promptly enter information into Yardi.
Maintain current resident files and distribute company- or community-issued notices.
Maintain monthly commission records for leases and renewals for bonus purposes.
Assist the management team with other tasks as required and consistently implement community policies.
Receive resident calls and visits; listen to requests, concerns, and comments; and answer questions about the community, repairs, rent, and rules.
Quickly complete maintenance service requests and inform the maintenance team; follow up with residents on completed service requests daily.
Follow up promptly with residents when unable to respond immediately and maintain open communication with the Community Manager and Maintenance Supervisor.
Contribute to the ongoing cleanliness and curb appeal of the community.
Assist in planning resident events, attend events, and serve as a host as directed by the Community Manager.
Conduct business in accordance with company policies and procedures, Fair Housing, the Americans with Disabilities Act, and other laws pertaining to the apartment industry.
Under the direction of the Compliance department and Community Manager, manage compliance file maintenance where applicable.
Report to work as essential staff and adhere to safety and business protocols.