Leasing Specialist

Avanath•Sterling, VA

About The Position

The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community. The role calls for professionalism, positive engagement, strong customer service, and a collaborative approach to building relationships with residents, staff, vendor partners, regulatory organizations, and social services partners. The Leasing Specialist listens to and addresses resident and staff concerns, seeks appropriate organizational resources, and helps create a positive experience for the community. The position handles prospect sales and leasing, resident communications and retention, administrative and recordkeeping tasks, and adherence to property management requirements. The Leasing Specialist works with the Community Manager and Maintenance Supervisor and supports community activities and day-to-day operations. This is an essential-staff position, and the incumbent is expected to report to work and follow safety and business protocols. The compensation range is $18.40–$20.40 USD. Avanath offers health, dental, and vision coverage, a 401(k), personal time off, paid holidays, opportunities for advancement, and learning and development resources.

Requirements

Passion for providing exceptional customer service.
At least 2 years of sales and/or customer relations experience.
Ability to thrive in a fast-paced environment.
Flexible schedule that may include evenings and weekends.
Solid computer knowledge, including Windows, Word, Excel, internet, and email.
Working knowledge of Yardi Voyager property management software.

Nice To Haves

Experience with low-income housing and tax credit programs is highly desired.
Bilingual English and Spanish skills are highly desired.

Responsibilities

Provide A+ customer service and greet and qualify prospective residents.
Record telephone and in-person prospect visits on guest cards.
Inspect model apartments and available market-ready units, and communicate service needs to the Community Manager.
Present the community and apartments to prospects, explain relevant features and benefits, and seek to close leases.
Guide prospects through applications and deposits in accordance with company procedures and Fair Housing requirements.
Update availability reports and process applications for approval.
Ensure apartments are ready for residents on agreed move-in dates; obtain required resident signatures and orient new residents to the community.
Follow up with prospects who did not lease and refer prospects to sister communities when appropriate.
Assist with monitoring renewals, distributing renewal notices, and following up on them.
Accept rental payments; prepare leases and related paperwork; enter information accurately and promptly in Yardi.
Maintain current resident files, distribute company or community notices, and maintain monthly lease and renewal commission records.
Assist the management team with other tasks and consistently implement community policies.
Receive resident calls and visits, listen to requests and concerns, and answer questions about the community, repairs, rent, and rules.
Complete maintenance service requests promptly, inform the maintenance team, and follow up with residents about completed repairs.
Maintain open communication with the Community Manager and Maintenance Supervisor.
Contribute to community cleanliness and curb appeal, assist with planning resident events, and attend and host events as directed.
Conduct business in accordance with company policies, Fair Housing, the Americans with Disabilities Act, and other applicable apartment-industry laws.
Under the direction of the Compliance department and Community Manager, maintain compliance files where applicable.