Leasing Specialist (On-site)

THRIVE PROPERTY MANAGEMENT LLC•Columbus, OH

5d•Onsite

About The Position

As a Leasing Specialist (on-Site), you'll play a vital role in driving the sales process, leading to success within Thrive's portfolio of apartment communities. You'll tour your On-SIte Commmunity, helping the property elevate performance by refining leasing strategies and delivering best-in-class experiences to future residents. A Leasing Specialist (On-Site) receives base hourly compensation and has the opportuntiy to earn uncapped commissions that are paid out monthly.

Requirements

High school degree or equivalent required
Previous work in leasing, sales or customer service.
Experience supporting multiple properties or markets strongly preferred.
Flexibility is key in our fast-paced environment, where priorities can shift quickly, including the occasional need to step in after hours to meet our clients' needs
Maintaining an impressive average closing ratio of 38% throughout the year is a fantastic goal
Robust interpersonal skills
Expressing yourself clearly through both verbal and written communication.
Positive attitude and “get it done” mindset
Ability to quickly learn and master lead management software programs

Nice To Haves

Bachelor's degree is preferred.
Familiarity with multi-phased communities a plus
Familiarity with Entrata, EliseAI and AIRM strongly preferred

Responsibilities

Engage in all facets of the leasing process, which includes managing leads, following up on property tours, utilizing closing techniques, and facilitating application completion.
Maintain comprehensive documentation of all leasing activities within the property management software, ensuring accurate notes, effective lead tracking, and thorough follow-up records.
Collaborate with community teams to meet both individual property and overarching community leasing objectives.
Enhance market understanding by conducting competitor analyses and maintaining current records of local offerings and market trends.
Cultivate a profound knowledge of the community's distinctive features, floor plans, and amenities to optimize leasing performance and maximize revenue generation.
Serve as an active and engaged member of the onsite office team, providing essential sales and customer service support as required.
Carry out any additional duties as assigned
Swiftly and effectively respond to all assigned inquiries, ensuring that every interaction reflects a commitment to exceptional service.
Cultivate a profound understanding of both site-specific and competitor leasing trends, as well as traffic patterns and available products, empowering strategic decision-making and market positioning.
Confidently guide prospects through the leasing process by skillfully asking for the sale on an apartment home or securing a reservation on the waitlist.
Meticulously verify that all lead information is accurate and complete within the property management software, upholding the highest standards of data integrity.
Engage all prospects through timely follow-ups via text, email, or phone, nurturing leads and fostering a personal connection.
Clearly articulate the resident selection criteria and screening procedures to prospective applicants, ensuring they feel supported and informed as they navigate the application process.
Propose dynamic sales initiatives, enticing specials, engaging open houses, grassroots marketing efforts, and vibrant social events designed to spark interest and draw in new residents.
Actively participate in weekly sales rallies with the Leasing Manager, analyzing prospects who did not convert and collaboratively addressing any product, pricing, promotion, or placement challenges.
Conduct competitive shops of relevant properties quarterly, utilizing the designated shopping tool to remain attuned to market dynamics and enhance our leasing strategies.
Prepare diligently for professional evaluations each quarter, striving to not just meet but exceed performance standards and demonstrate your commitment to excellence.
Deliver indispensable support and assistance for all community customer service efforts, helping to create a welcoming and enriching experience for all residents.