Leasing / Rental Associate for Northway at Clifton, Residential Apartment Complex, Clifton Park, NY

MidAtlantic Employers' Association•Clifton Park, NY

5d•Onsite

About The Position

The Leasing / Rental Associate serves as an initial ambassador between the public, residents, and the community management team at Northway at Clifton, a 488-unit residential apartment community in Clifton Park, New York. The role provides service to current and prospective residents, property guests, internal team members, and vendors, assessing client needs and offering solutions that support the community’s goals and the parties involved. This is a full-time, permanent, customer-facing, on-site position based at the apartment community. The associate works in the leasing office and throughout the property, including apartments and other community spaces. The position maintains regular daily office hours and helps ensure adequate weekend and holiday coverage. The role may involve travel for regional meetings or training, and personal transportation may be used for property inspections or outreach marketing. The position offers a salary of $21.00–$22.00 per hour, monthly commission, eligibility for a housing discount after 90 days of employment, and eligibility for full benefits after 60 days. A high school diploma is required. Candidates must have at least two years of sales, marketing, customer relations, or leasing experience, or equivalent experience, and a valid driver’s license and automobile insurance.

Requirements

At least two years of sales, marketing, customer relations, or leasing experience, or equivalent experience.
High school diploma.
Valid driver’s license and automobile insurance.
Ability to follow directives and work with minimum supervision.
Effective written and verbal communication skills.
Ability to interact positively with residents, employees, vendors, and the public.
Basic arithmetic skills.
Strong follow-up and follow-through, organizational, and interpersonal skills, and ability to work as a team member.
Technical capacity, including familiarity with property management applications and Microsoft Office Suite.
Ability to meet the role’s physical demands, including frequent walking and standing, sitting for extended periods, and frequently lifting and moving up to 10 pounds.
Ability to work in an on-site, customer-facing role with direct and frequent interaction with residents, prospects, and business guests.

Nice To Haves

Possess or be interested in pursuing a state real estate sales license certification.

Responsibilities

Provide first-line customer service to prospective and current residents and property guests.
Communicate and follow up with residents and prospects by phone, email, and text in a timely manner.
Lead property tours, show model and vacant units, and promote property amenities to support sales and occupancy.
Track and follow up on referrals and inquiries received in person, by phone, text, or email.
Develop and maintain leasing materials describing property features, amenities, unit sizes, vacancies, rental rates, and current promotions.
Assist in developing and coordinating leasing events and resident promotional activities.
Prepare move-in packets containing required forms, deposits, schedules, and information.
Process lease applications.
Complete and maintain lease files and ensure required documentation is included.
Inspect apartments for move-in condition and turnover status.
Prepare and distribute required reports, monthly newsletters, and resident correspondence.
Work with management to develop and implement residential programming, special events, and ongoing instructional and recreational activities.
Visit comparable properties and assist the Community Manager with competitive market analysis reports.
Stay current with and comply with company policies and laws affecting property marketing and leasing, including leasing agreements, landlord-tenant codes, and Fair Housing laws.
Maintain regular daily office hours and help ensure adequate coverage on weekends and holidays.
Complete outreach marketing weekly or monthly according to property needs.
Complete required new-employee and position-based training courses.
Use personal transportation when required to inspect property grounds and units, the surrounding neighborhood, or to conduct outreach marketing.
Represent the company at regional meetings or training when required.