Dual Site Leasing Professional - Artis & Ryden

Greystar•San Jose, CA

6d•$21 - $25•Onsite

About The Position

This position coordinates the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident-retention goals. The role performs activities related to leasing to new residents, supporting resident satisfaction throughout the lease term, and securing lease renewals. The position serves a stabilized, mid-rise community with 268 units and is scheduled Tuesday through Saturday, 9 a.m. to 6 p.m. The position is eligible for incentive-based bonuses. The ideal candidate is proficient in Yardi, Funnel, and CRM systems, has excellent customer service skills, and is organized and resourceful. They must be able to manage priorities while providing a positive experience for residents and prospective customers. The role requires the ability to work a flexible schedule, including taking on-call duty during evenings, weekends, and holidays. It may also require occasional or regular travel to other properties, training classes, business meetings, or other work-related situations.

Requirements

1–2 years of experience.
Proficiency in Yardi, Funnel, and CRM systems.
Excellent customer service skills; organization and resourcefulness; ability to manage priorities while delivering a positive experience to residents and prospective customers.
Hold licenses and/or certifications required by applicable state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property.
Ability to work a flexible schedule, including on-call duty during evenings, weekends, and holidays.

Responsibilities

Perform sales and leasing activities to meet revenue and occupancy goals, including greeting and qualifying prospects, conducting tours, showing apartments, processing applications, completing credit and criminal-background screening, preparing lease and move-in documents, and supporting move-ins and lease signings.
Inspect apartments before resident move-in, confirm they are move-in ready, and arrange for outstanding items to be addressed by maintenance.
Monitor market and competitor conditions, develop and implement short- and long-term marketing plans, and follow community policies for concessions, specials, and other occupancy programs.
Design and carry out marketing activities to generate community traffic, including resident referral and employer outreach programs, internet marketing, and community-specific marketing plans and promotions.
Use on-site property management software to track apartment availability and leasing activity, manage resident and prospect data, and record demographic and other relevant information.
Maintain show-quality standards for the community and show units by inspecting the marketing corridor and leasing tour, communicating maintenance needs, merchandising show units and amenities, and preparing the leasing office for daily activities.
Follow up with prospects and new residents by email, notes, cards, telephone, or other contacts to support leasing and renewal decisions and satisfaction.
Support the lease renewal program by preparing renewal letters and packages, contacting residents in advance of move-out dates, and ensuring renewal documents are signed and implemented on time.
Respond promptly and courteously to resident and client/owner concerns and questions; resolve issues or document and convey requests to the appropriate people.