Leasing Professional - Alta Rowe

Greystar Management Services•Durham, NC

3d•Onsite

About The Position

This position coordinates the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident-retention goals. The role performs activities related to leasing to new residents, supporting resident satisfaction throughout the lease term, and securing lease renewals. It is based at Alta Rowe, a 330-unit garden-style lease-up property in Durham, North Carolina, with a Monday–Friday schedule and rotating weekends. The Leasing Professional conducts prospect and resident interactions, supports apartment readiness and community presentation, implements marketing plans, tracks leasing activity in property-management software, and helps resolve resident and client/owner concerns. The position may require travel to other properties or to training and business meetings. The hourly range is $19.00–$21.00. The role may also be eligible for performance-based bonus programs. Greystar offers full-time employees medical, dental, vision, disability, and life insurance; paid time off; paid holidays; an onsite housing discount for eligible onsite team members, subject to discount and unit availability; a paid sabbatical after 10 years of service and every five years thereafter; a 401(k) with company match up to 6% of pay after six months; paid parental leave; fertility-benefit reimbursement up to $10,000, including adoption or surrogacy; an employee assistance program; and optional critical illness, accident, hospital indemnity, pet insurance, and legal plans. Other listed benefits include charitable giving benefits. New hires receive 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays; additional vacation accrues with tenure, and employees receive their birthday off after one year of service.

Requirements

Hold all licenses and certifications required by applicable state and local jurisdictions.
Have a valid driver’s license to operate a golf cart on the property.
Be able to work a flexible schedule that includes taking call during evenings, weekends, and holidays.
Be able to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Be able to work indoors and outdoors in all weather conditions.
Be able to push, pull, lift, carry, or maneuver up to 25 pounds independently and up to 50 pounds with assistance.

Responsibilities

Perform sales and leasing activities to meet revenue and occupancy goals, including greeting and qualifying prospects, conducting community tours and apartment showings, processing applications, conducting credit screening and criminal background checks, preparing lease and move-in packages, and supporting smooth move-ins and lease signings.
Inspect apartments before resident move-in, ensure they are move-in ready, and schedule outstanding work with the maintenance team.
Monitor market and competitor conditions, develop and implement short- and long-term marketing plans and occupancy goals, and follow community policies for concessions, specials, and other programs.
Design and execute marketing activities to generate community traffic, including resident referral and employer outreach programs, internet marketing, and community-specific plans and promotions.
Use on-site property-management software such as OneSite or Yardi to track apartment availability and leasing activity and manage resident and prospect data.
Maintain community and model-unit presentation standards by inspecting marketing corridors and tours, communicating maintenance and upkeep needs, merchandising show units and amenities, and preparing the leasing office for daily activity.
Follow up with prospects and new residents through email, notes, cards, phone calls, or other contacts to support leasing and renewal decisions and satisfaction.
Support the lease-renewal program by preparing renewal letters and packages, contacting residents in advance of move-out dates, and ensuring renewal documents are signed and implemented on time.
Respond promptly and courteously to resident and client/owner questions and concerns, take action to solve problems, and document or convey requests to appropriate individuals.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost (free basic) employee medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, and 10 sick days for new hires; additional vacation accrues with tenure.
11 paid holidays and a day off for the employee’s birthday after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, or quarterly performance-based bonus programs for onsite property positions.