Leasing Consultant - Alta at University Place

Thrive Communities•University Place, WA

1d•Onsite

About The Position

The Leasing Consultant at Alta at University Place supports leasing, resident relations, marketing, and administrative operations at the property. The role focuses on delivering a positive experience for prospective and current residents, meeting leasing expectations, maintaining accurate documentation, and helping keep the community and tour areas presentable. This is a full-time, in-person position scheduled Thursday through Monday, 9 a.m. to 6 p.m., with a stated pay range of $23–$26 per hour. The position includes generating and processing lease documents in compliance with applicable laws, showing the community, supporting leasing-team performance and training, responding to residents and prospects, maintaining advertising and market awareness, and coordinating service requests with maintenance. The Leasing Consultant may also take on additional duties assigned by the Leasing Manager, Assistant Manager, Community Manager, or Regional Manager. The role requires onsite presence during normal business hours and work both indoors and outdoors in varying weather. Physical activities include walking the property and units, potentially climbing stairs and navigating uneven surfaces or construction zones, desk and computer work, and occasional bending, squatting, reaching, pushing, pulling, and lifting. The position involves frequently lifting up to 25 pounds and occasionally lifting 25–40 pounds.

Requirements

At least 1 year of customer service experience.
At least 1 year of prior sales or leasing experience.
Basic computer skills and ability to learn and navigate software systems.
Highly detail-oriented, with the ability to provide accurate and timely reports and information.
Comfort working in a fast-paced, customer-service-oriented environment.
Ability to understand industry terminology, tenant file information, complex documents, regulatory agreements, and program regulations.
Ability to de-escalate conflict and remain calm and courteous.
Clear, kind, and thorough communication with residents, vendors, subordinates, home office departments, ownership, and leadership.
Ability to work respectfully and effectively with people from diverse cultural and socioeconomic backgrounds, with cultural awareness and equity.
Ability to work under pressure and meet competing deadlines.
Ability to accept supervisor instructions and feedback, follow direction, and learn and grow with a positive outlook.
Strong problem-solving, time management, organizational, and prioritization skills.
Professional and pleasant interactions with coworkers, supervisors, guests, and the public.
Strong attention to resident satisfaction and retention.
Ability to read, write, speak, and comprehend English using correct grammar and punctuation.
Ability to be physically present onsite during normal business hours and to communicate in person, by phone, and through virtual platforms.
Ability to walk sites and units, including navigating stairs, uneven surfaces, or construction zones.
Ability to perform occasional bending, stooping, squatting, stair climbing, pushing, pulling, and reaching above shoulder level; frequently lift up to 25 pounds and occasionally lift 25–40 pounds.

Nice To Haves

At least 1 year of prior lease-up experience in property management is preferred.
Prior experience in property management or a similar industry is a plus.
NALP Certification or another NAAEI credential is a plus.
Yardi/CRM and OnSite experience is a plus.

Responsibilities

Generate lease paperwork and other legal documents in accordance with local and federal laws and regulations.
Focus on sales, closing ratios, and ensuring the leasing team meets expectations.
Train and mentor leasing team members on lease generation and execution, phone and email etiquette, and related tasks.
Greet prospective residents, show the community, and perform leasing duties.
Maintain a lease closing ratio appropriate for the property and submarket.
Maintain awareness of and help ensure the cleanliness of tour paths, vacant units, and model units in partnership with maintenance.
Perpetuate a sense of community and maintain positive customer relations.
Physically inspect the property while onsite, pick up litter, and report service needs to maintenance staff.
Inspect move-outs and vacancies when requested.
Maintain knowledge of leasing and resident retention practices.
Ensure appropriate content and frequency of advertisements on Craigslist, Weblisters, and other listing services.
Monitor local market conditions and trends and contribute ideas for marketing the community and improving resident satisfaction.
Answer and respond to phone calls and email communications in a timely manner.
Update required reports concerning move-out notices, activity, and related matters daily.
Organize and file applicable reports, leases, and paperwork.
Proofread lease paperwork and process move-ins and move-outs.
Process security deposit move-out reports.
Accept resident service requests and route them to maintenance for prompt processing.
Follow up with residents after service work is completed when appropriate.
Perform additional duties assigned by the Leasing Manager, Assistant Manager, Community Manager, or Regional Manager.

Benefits

34 paid days off per year, including PTO, paid holidays, a paid personal day, a paid day of service, and a paid birthday.
Housing discount may be available.
Employer-matched 401(k) retirement plan.
Eligible for leasing and renewal commissions.
$0-premium medical, dental, and vision insurance effective the first of the month following the start date.
Fully covered long-term disability insurance.
Fully covered life insurance policy with supplemental life insurance options.
24/7 Everyday Assistance Program (EAP).
Voluntary critical illness, accident, hospital indemnity, and short-term disability insurance.
Pet insurance discounts.
Parking and transit commuter benefits.
Annual professional development reimbursement.
Training opportunities and career progression and growth plans.
Company-wide parties and events.