Leasing Consultant - The Place at Briarcrest - Carrollton, TX

Valiant Residential, LLC•Carrollton, GA

1d•Onsite

About The Position

Valiant Residential is seeking a Leasing Consultant to handle leasing, retention, and occupancy duties for The Place at Briarcrest community in Carrollton, Texas, while promoting resident satisfaction. The role creates a positive and lasting impression on visitors, prospective residents, and residents through a customer-service-focused approach. The Leasing Consultant works with the community management team, follows community policies and Fair Housing requirements, and supports leasing and operational activities. The position requires a flexible schedule that may include evenings and weekends.

Requirements

Experience working with the public and/or in sales.
Two years of experience in relevant customer service.
Strong verbal and written English communication skills to interact effectively with team members, residents, vendors, and other stakeholders.
Fair Housing Certification, or willingness to obtain it before interacting with prospective residents.
Ability to support and contribute to the community team.
Ability to operate a telephone, personal computer and keyboard, Microsoft Office including Word and Outlook, and community software.
Positive attitude and ability to smile under all circumstances.
Ability to work a flexible schedule, including evenings and weekends.
Neat, clean, and professional appearance throughout the workday and whenever present in the community.
Ability to comply with expectations described in the employee handbook.
Ability to address and diffuse customer concerns to prevent escalation.

Nice To Haves

Bilingual Spanish skills.

Responsibilities

Greet prospects and qualify them by addressing leasing criteria, asking questions, and using completed guest cards.
Prepare move-in packages and lease paperwork.
Record telephone and in-person visits promptly on the appropriate reports, and file and maintain guest cards according to established procedures.
Inspect model apartments and available market-ready units, and communicate service needs to the Community Manager.
Have prospects complete applications and secure deposits in accordance with company procedures and Fair Housing requirements.
Update availability reports and process applications, including credit checks and rental-history reviews; submit completed applications to the Community Manager for approval.
Assist with monitoring renewals, distributing renewal notices, and following up on them.
Monitor advertising effectiveness, gather information about local market competition, and file that information.
Represent the company professionally at all times.
Accept rental payments and immediately deliver them to the Assistant Community Manager.
Prepare leases and related paperwork, accurately and promptly enter information into the Yardi System, and review documents with the Community Manager before obtaining signatures.
Assist the management team with other tasks as required.
Consistently implement community policies.
Participate in training to comply with new or existing laws.
Respond to customer concerns and work to diffuse them to avoid escalation.