Leasing Consultant - The Place at Briarcrest - Carrollton, TX

Valiant Enterprises•Carrollton, TX

18h

About The Position

Valiant Residential is seeking a Leasing Consultant for The Place at Briarcrest in Carrollton, Texas. The role handles leasing, resident retention, and occupancy duties while promoting resident satisfaction and providing a positive customer service experience to visitors, prospects, and residents. The Leasing Consultant works with the community management team and follows community policies and established procedures. Valiant Residential describes itself as a property management leader with more than 37 years of experience. The company highlights career development opportunities, a collaborative culture, competitive total compensation, time off, comprehensive benefits, free health insurance options, and 401(k) matching.

Requirements

Experience working with the public and/or in sales.
Two years of experience in relevant customer service.
Strong verbal and written English communication skills to interact effectively with team members, residents, vendors, and other stakeholders.
Fair Housing Certification, or willingness to obtain it before interacting with prospective residents.
Ability to support and contribute to the community team.
Ability to operate a telephone, personal computer and keyboard, Microsoft Office (including Word and Outlook), and community software.
Positive attitude and ability to smile under all circumstances.
Ability to work a flexible schedule, including evenings and weekends.
Neat, clean, and professional presentation throughout the workday and whenever present in the community.
Ability to comply with employee handbook expectations.

Nice To Haves

Bilingual Spanish skills.

Responsibilities

Greet prospective residents and qualify their needs using established criteria and guest cards.
Prepare move-in packages and lease paperwork.
Record telephone and in-person visits in the appropriate reports promptly, and maintain guest cards according to procedures.
Inspect model apartments and available market-ready units and communicate service needs to the Community Manager.
Have prospects complete applications and secure deposits in accordance with company procedures and Fair Housing requirements.
Update availability reports and process applications for approval, including credit and rental-history checks; submit processed applications to the Community Manager for approval.
Assist with monitoring renewals, distribute renewal notices, and follow up on them.
Monitor advertising effectiveness and gather and file information about competing properties in the area.
Represent the company professionally.
Accept rental payments and promptly give them to the Assistant Community Manager.
Prepare leases, complete paperwork, and accurately and promptly enter information into the Yardi system; review with the Community Manager before obtaining signatures.
Assist the management team with other tasks as required.
Consistently implement community policies.
Participate in training to comply with new or existing laws.
Respond to customer concerns and work to diffuse them to avoid escalation.
Maintain a neat, clean, and professional appearance throughout the workday and whenever present in the community.
Comply with expectations in the employee handbook.