Assistant Community Manager - The Place at Briarcrest - Carrollton, TX

Valiant Enterprises•Carrollton, TX

9h•Onsite

About The Position

Valiant Residential is seeking an Assistant Community Manager to work closely with the Community Manager to ensure the smooth operation of the property and act as Community Manager in their absence. The role includes maintaining complete financial records and supporting the community’s leasing, marketing, and resident relations. The Assistant Community Manager also helps administer leases, applications, renewals, rent collection, invoices, and maintenance requests while consistently implementing community policies and representing the company professionally.

Requirements

High school diploma or equivalent.
Fair Housing Certification, or willingness to obtain it before interacting with prospective residents.
Strong oral and written communication skills in English to interact effectively with team members, residents, vendors, and other stakeholders.
Ability to support and contribute to the community team.
Positive attitude and ability to smile under all circumstances.
Valid driver’s license, good driving record, and auto insurance.
Ability to work most weekends.
Neat, clean, and professional appearance throughout the workday and whenever present in the community.
Comply with expectations demonstrated in the employee handbook.
Ability to diffuse and respond to customer concerns to avoid escalation.
Participate in training to comply with new and existing laws.

Nice To Haves

Bilingual in Spanish.
Apartment management experience.
Two or more years of college.

Responsibilities

Assist in preparing advertising materials, showing units, screening applicants, and presenting leasing and marketing ideas.
Maintain records of rental levels for comparable units in the surrounding area.
Greet and qualify prospects, guide them through applications, and secure deposits in accordance with company procedures and Fair Housing requirements.
Update availability reports and process applications, including credit checks and rental-history reviews, for Community Manager approval.
Monitor renewals, distribute renewal notices, and follow up.
Maintain courteous communication with residents, applicants, company representatives, vendors, and other stakeholders.
Accept rental payments and promptly deliver them to the Community Manager; assist with rent collection and prepare receipts.
Prepare leases and related paperwork, enter information accurately and promptly in Yardi, and review documents with the Community Manager before obtaining signatures.
Consistently implement and enforce community policies and prepare and maintain complete resident files.
Prepare late notices and notices to pay rent, and assist with legal proceedings and lease administration.
Use accounting software to record, store, and analyze information.
Communicate with the Community Manager about invoice accuracy, purchase orders, and coding; ensure property invoices are approved, entered, and paid promptly.
Complete maintenance service requests promptly, inform the maintenance team, and follow up with residents weekly on completed requests.
Answer resident questions about the community, repairs, rent, and rules, and promptly follow up when unable to respond.
Maintain open communication with the Community Manager and Maintenance Supervisor.
Contribute to the community’s cleanliness and curb appeal.
Assist the management team with other tasks as required.