Assistant Community Manager - The Place at Briarcrest - Carrollton, TX

Valiant Residential, LLC•Carrollton, GA

1d•Onsite

About The Position

Valiant Residential is seeking an Assistant Community Manager to work closely with the Community Manager to support smooth property operations and act as the Community Manager in their absence. The role maintains complete financial records and supports leasing, marketing, and resident relations. It involves applicant screening and processing, lease administration, rent collection, invoice processing, resident service follow-up, policy enforcement, and support for the management and maintenance teams.

Requirements

Fair Housing Certification, or willingness to obtain it before interacting with prospective residents.
Ability to support and contribute to the community team.
Strong oral and written communication skills in English to interact effectively with team members, residents, vendors, and other stakeholders.
Positive attitude and ability to smile under all circumstances.
Valid driver's license, good driving record, and auto insurance.
Ability to work most weekends.
Professional, neat, and clean appearance throughout the workday and whenever present in the community.
Ability to diffuse and respond to customer concerns to avoid escalation.
High school diploma or equivalent.
Ability to sit, stand, climb, stoop, and remain at a desk for up to eight hours or more as needed; walk the property for up to eight hours or more in various weather conditions; climb stairs to show properties; and lift up to 30 pounds as needed.
Comply with expectations in the employee handbook.

Nice To Haves

Bilingual in Spanish.
Apartment management experience.
Two or more years of college.

Responsibilities

Assist in preparing advertising materials, showing units, screening applicants, and presenting leasing and marketing ideas.
Track rental levels of comparable units in the surrounding area and maintain availability reports.
Greet and qualify prospects, process applications and deposits according to company procedures and Fair Housing requirements, and submit applications to the Community Manager for approval.
Assist with renewals, including distributing and following up on renewal notices.
Communicate courteously and professionally with residents, applicants, vendors, representatives of other companies, and other stakeholders.
Accept rental payments and promptly provide them to the Community Manager; assist with rent collection and prepare receipts.
Type leases, complete paperwork, accurately enter information into Yardi, and assist with lease preparation, signing, and administration.
Prepare and maintain complete resident files, late notices, and notices to pay rent; assist with legal proceedings.
Operate computers and accounting software to record, store, and analyze information.
Communicate with the Community Manager about invoice accuracy, purchase orders, and coding; ensure invoices are approved, entered, and paid promptly.
Respond to maintenance service requests, inform the maintenance team, answer resident questions, and follow up on unresolved matters.
Contact residents weekly about completed service requests to ensure repairs were handled satisfactorily.
Maintain open communication with the Community Manager and Maintenance Supervisor.
Contribute to the community's cleanliness and curb appeal and consistently enforce community policies.
Assist the management team with other tasks as required and participate in training to comply with laws.