Community Manager - The Place at Briarcrest - Carrollton, TX

Valiant Residential, LLC • Carrollton, GA

1d • Onsite

About The Position

Valiant Residential is seeking a Community Manager to supervise, control, and plan the day-to-day activities of an apartment community. The role implements company policies, procedures, and programs to ensure the property is well managed and maintained within established operating guidelines and complies with requirements from regulatory agencies and investors.

The Community Manager oversees personnel, property finances and records, leasing, resident services, maintenance coordination, inspections, risk management, and emergency procedures. The position requires availability 24 hours a day, seven days a week unless the regional property supervisor has been notified. The Community Manager reports to the Regional Community Supervisor.

Requirements

• At least 3 years of property management experience.
• Ability to apply logical thinking to define problems, gather relevant data, establish facts, draw valid conclusions, and initiate appropriate action.
• Strong verbal and written English communication skills to interact effectively with team members, residents, vendors, and other stakeholders.
• Obtain Fair Housing certification before interacting with prospects or residents.
• Competence with computers, keyboarding, internet searches, math, Microsoft Word, Excel, and Outlook, as well as community software applications.
• Knowledge of OSHA laws and regulations.
• Ability to work evenings and weekends.
• Maintain a neat, clean, and professional appearance throughout the workday and whenever present in the community.
• Comply with expectations in the Employee Handbook.
• Successfully pass a drug test.

Nice To Haves

• Bilingual in Spanish.
• College degree.
• Accredited Resident Manager (ARM) credential.

Responsibilities

• Screen, hire, orient, and train new personnel using company techniques and directives.
• Support staff, encourage teamwork, and lead by example in creating a harmonious work environment.
• Complete personnel administration promptly, including performance evaluations, salary reviews, timesheets, and status-change forms.
• Determine transitions and promotions for on-site personnel and report work-related injuries.
• Maintain accurate community transaction records and submit reports on time, including rent rolls, delinquency reports, move-ins and move-outs, accounts payable, and office-supply orders.
• Prepare annual budgets and income projections; ensure rents, late fees, and check charges are collected, posted, and deposited promptly.
• Review, code, and approve invoices, and make daily bank deposits.
• Ensure the property is rented to capacity and use marketing strategies to attract prospective residents.
• Oversee staff adherence to leasing policies and procedures, including wait lists, phone techniques, application verification, and notifications.
• Ensure leasing practices comply with federal, state, and local laws; obtain credit and criminal reports and apply company standards for income and rental history.
• Prepare, process, and sign leases and related forms, or supervise others doing so.
• Collect rents and late charges, manage delinquent accounts, and pursue lease renewals, sending notices at least 45 days before expiration.
• Supervise leasing employees and ensure effective closing techniques.
• Handle evictions and landlord liens.
• Maintain resident files, including move-in sheets, move-out notices, security dispositions, and warnings.
• Ensure residents have a clean, safe, and well-maintained community.
• Ensure maintenance requests are addressed promptly on a one-call basis when possible and notify residents when delays occur because parts must be ordered.
• Maintain common areas and ensure make-ready vacant units are available.
• Oversee risk management and emergency procedures.
• Inspect the property and improvements, document deficiencies, and take appropriate action within budget limits.
• Maintain key-control coding for units and other areas.
• Handle emergencies, promptly report accidents and emergencies to the Regional Community Supervisor, and prepare required reports.
• Be available 24 hours a day, seven days a week unless the regional property supervisor has been notified.
• Monitor the parking lot for unauthorized vehicles and review weekly reports for accuracy and completeness.
• Supervise outside contractors working on the property.
• Prepare the property for code, mortgage, and other inspections as directed by the Regional Community Supervisor.
• Report employee violations of company policy to the Regional Community Supervisor.
• Develop and enforce community policies and rules.

Benefits

• Competitive total compensation.
• Time off.
• Comprehensive benefits, including free health insurance options and 401(k) matching.
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed