Leasing Professional

DISRUPT•San Antonio, TX

11d•$17 - $19

About The Position

Emerge is a multi-family property management firm operating apartment communities in Texas, Georgia, and Florida. The Leasing Professional combines sales, customer service, and marketing to lease apartment homes and build strong relationships with prospects and residents. The role includes greeting and qualifying prospects, documenting interactions, maintaining electronic guest cards, inspecting models, communicating service needs to the property manager, providing quotes, assisting with online applications, and explaining leasing fees and approval requirements. The primary goals are to close sales and ensure smooth resident move-ins.

Requirements

High school diploma required.
Ability to access apartment homes and community areas to show homes and inspect the community.
Excellent verbal and written communication and interpersonal skills.
Knowledge and understanding of property operations, including people management, financial reporting, problem-solving, sales, maintenance, and resident relations.
Ability to visually inspect apartment homes, grounds, and other community areas to determine whether standards are met.
Ability to handle multiple tasks and prioritize duties and responsibilities.
Mobility to work in a standard office setting, use standard office equipment including a computer, and attend meetings at various locations.
Strong initiative and customer service orientation.
Valid driver’s license.

Nice To Haves

College degree preferred.
1–3 years of property management experience preferred.
Bilingual in English and Spanish preferred.

Responsibilities

Greet and professionally qualify prospects using guest cards in the lead management software.
Tour and present the community compellingly, helping prospective residents find the right apartment home.
Complete sales activities, including making appointments, generating leads, conducting tours, maintaining showrooms, and following up.
Manage the leasing and renewal process from start to finish.
Respond to telephone and internet inquiries from residents and prospects and schedule virtual, self-guided, and in-person tours.
Collaborate with the property maintenance team to ensure resident service requests are addressed promptly and according to company standards.
Assist prospects with applications and deposits while following company procedures and Fair Housing requirements.
Maintain an updated availability report, process applications with credit checks and rental history verification, and submit them for review.
Promote resident satisfaction and retention by responding promptly to questions and requests and taking appropriate action to resolve service issues.
Maintain electronic guest cards, inspect models, and communicate service needs to the property manager.
Provide quotes, assist with online applications, and disclose upfront leasing fees and approval requirements.