Leasing Operations Manager

Sentinel Real Estate•Overland Park, KS

About The Position

The Leasing Operations Manager is responsible for operating the management office under the supervision of the General Manager. The role includes supporting office personnel and leasing staff, overseeing leasing and resident-retention activities, maintaining accurate lease and property records, and helping ensure the property and its apartments are ready for residents and prospects. The manager must report to work on time, appropriately dressed in uniform with a name tag, and follow the company’s posted policies and procedures. The role may assume General Manager responsibilities when directed by the General Manager’s Direct Supervisor or Asset Management.

Requirements

Familiarity with business office management procedures.
Prior experience in sales or leasing.
Bookkeeping and record-keeping experience.
General experience in real estate or property management.
Experience supervising office or sales personnel.
Adequate computer skills.
Valid driver's license.
Current operational telephone number.
Report to work on time and wear the required uniform and name tag.

Responsibilities

Complete all company-assigned training courses.
Assist with supervising and directing management-office personnel regarding procedures, reports, records, and work schedules.
Check the condition of model and available show apartments, amenity areas, property appeal, and the rental office daily.
Confirm the accuracy of Yardi records for resident move-ins and lease renewals.
Inspect vacant units for market readiness before move-in and after move-out.
Monitor unit availability, pricing, and specials for new and renewal leases.
Assist with staff scheduling.
Collect and deposit physical check income.
Assist in ensuring appropriate eviction and legal processes are completed.
Assist in addressing resident complaints and treat residents with respect, efficiency, and courtesy.
Assist with invoice processing.
Perform and oversee leasing activities, including responding to inquiries, qualifying prospects, conducting outreach marketing, recording prospect information, scheduling appointments, conducting tours, and maintaining customer-service standards.
Assist in organizing resident events.
Perform and oversee lead management and resident-retention efforts, including prospect follow-up, lease-renewal outreach, and timely conversion of leads and renewals.
Perform and oversee leasing administration, including reviewing applications, confirming deposits and fees, preparing and maintaining lease documentation, and entering prospect, applicant, and resident data into Yardi in a timely manner.
Assist with training, supervising, and mentoring leasing staff, and ensure team members follow company policies, procedures, customer-service standards, and leasing goals.
Use company-implemented technology and programs as directed.
Maintain an inventory of supplies, approved marketing materials, and equipment.
Review online marketing content regularly, at least weekly.
When directed, assume General Manager responsibilities, including walking the property each day the General Manager is unavailable to inspect cleanliness and security, confirm maintenance completion, and verify that rent-ready apartments are properly prepared.
Perform other duties and assume other responsibilities as assigned.
Be available to work weekends when requested.