Leasing Manager - Manor Biscayne

The Related Group•Miami, FL

About The Position

TRG Management is a property management company with a portfolio of approximately 20,000 units across several states and more than 100 properties, including subsidized, workforce and affordable housing, mid-rises, high-rises, luxury rentals, and single-family properties. The Leasing Manager at Manor Biscayne supports the community’s leasing and occupancy goals and promotes a distinctive resident experience. The role represents TRG’s mission, vision, and values in resident programs and relations, and serves as a resource for residents and community teams.

Responsibilities

Ensure achievement of the community’s leasing and occupancy goals.
Represent the TRG brand by embodying its mission, vision, and values and infusing them into resident programs and relations.
Help make living at the community relaxed, easy, and distinctive.
Plan resident events, activities, and loyalty programs that add value to the community and drive incremental revenue.
Manage resident communication initiatives and identify and share meaningful information.
Monitor resident satisfaction and help ensure exceptional service to customers and residents.
Update and monitor key performance indicators, including traffic activity, closing ratios, applications and lease signings, resident satisfaction, move-ins and move-outs, renewal rates, and other community metrics.
Research and help establish programs for each phase of the resident lifecycle, from application through lease signing and renewal.
Maintain a database of proven best practices for resident experience programs.
Guide the team in creating resident experience programs by developing tactical plans and evaluating community performance.
Encourage community colleagues to strengthen resident event strategies.
Partner with teams from other communities to deepen relationships with residents and achieve resident retention goals.
Serve as a resource for residents and community teams.