Leasing Consultant - Riverbend - New Braunfels, TX

Valiant Enterprises•New Braunfels, TX

About The Position

Valiant Residential is seeking a Leasing Consultant responsible for duties related to leasing, resident retention, and occupancy at the Riverbend community in New Braunfels, Texas, while promoting resident satisfaction. The role creates a positive impression on visitors, prospective residents, and residents through a customer-service focus. The Leasing Consultant works with the community management team, follows community policies and procedures, and represents the company professionally.

Requirements

Experience working with the public and/or in sales.
Two years of experience in relevant customer service.
Strong verbal and written English communication skills to interact effectively with team members, residents, vendors, and other stakeholders.
Ability to support and contribute to the community team.
Ability to operate a telephone, personal computer and keyboard, Microsoft Office including Word and MS Outlook, and community software.
Positive attitude and ability to smile under all circumstances.
Ability to work a flexible schedule, including evenings and weekends.
Maintain a neat, clean, and professional appearance throughout the workday and whenever present in the community.
Comply with expectations in the employee handbook.
Fair Housing Certification, or willingness to obtain it before interacting with prospective residents.

Nice To Haves

Bilingual in Spanish.

Responsibilities

Greet prospective residents, qualify their needs, ask questions, and use completed guest cards.
Prepare move-in packages and lease paperwork.
Record telephone and in-person visits promptly on the appropriate reports, and maintain guest cards according to established procedures.
Inspect model units and available market-ready units, and communicate service needs to the Community Manager.
Have prospects complete applications and secure deposits in accordance with company procedures and Fair Housing requirements.
Update availability reports and process applications, including credit checks and rental-history checks.
Submit processed applications to the Community Manager for approval.
Assist with monitoring lease renewals, distribute renewal notices, and follow up on them.
Monitor advertising effectiveness and gather and file information about local market competition.
Accept rental payments and promptly give them to the Assistant Community Manager.
Prepare leases and related paperwork, accurately and promptly enter information into the Yardi System, and review documents with the Community Manager before obtaining signatures.
Assist the management team with other tasks as required.
Consistently implement community policies and represent the company professionally.
Participate in training to comply with new or existing laws.
Respond to customer concerns and work to diffuse them before they escalate.