Leasing Consultant - Riverbend - New Braunfels, TX

Valiant Residential, LLC•New Braunfels, TX

About The Position

Valiant Residential is seeking a Leasing Consultant to handle leasing, resident retention, and occupancy responsibilities for the community while promoting resident satisfaction. The role creates positive experiences for visitors, prospects, and residents through a strong customer-service focus. The Leasing Consultant works with the community management team and follows company policies and Fair Housing requirements.

Requirements

Experience working with the public and/or in sales.
Two years of experience in relevant customer service.
Strong verbal and written communication skills in English to interact effectively with team members, residents, vendors, and other stakeholders.
Fair Housing Certification, or willingness to obtain it before interacting with prospective residents.
Ability to support and contribute to the community team.
Ability to operate a telephone, personal computer and keyboard, Microsoft Office (including Word and MS Outlook), and community software.
Positive attitude and ability to smile under all circumstances.
Ability to maintain a neat, clean, and professional appearance throughout the workday and when present in the community.
Ability to comply with expectations in the employee handbook.
Ability to work a flexible schedule, including evenings and weekends.

Nice To Haves

Bilingual in Spanish.

Responsibilities

Greet and qualify prospects by addressing their criteria, asking questions, and using completed guest cards.
Prepare move-in packages and lease paperwork.
Record telephone and in-person visits promptly, and file and maintain guest cards according to established procedures.
Inspect model units and available market-ready units and communicate service needs to the Community Manager.
Guide prospects through applications and secure deposits in accordance with company procedures and Fair Housing requirements.
Update availability reports and process applications, including credit checks and rental-history reviews, then submit them to the Community Manager for approval.
Assist with monitoring renewals, distributing renewal notices, and following up on them.
Monitor advertising effectiveness and gather and file information about market competitors.
Represent the company professionally.
Accept rental payments and promptly deliver them to the Assistant Community Manager.
Prepare leases and related paperwork, accurately and promptly enter information into the Yardi System, and review paperwork with the Community Manager before obtaining signatures.
Assist the management team with other tasks as required.
Consistently implement community policies.
Participate in training to comply with new or existing laws.
Respond to and diffuse customer concerns to help prevent escalation.