Leasing Consultant (1172 - Dublin, Ohio)

Drucker and Falk LLC•Dublin, OH

About The Position

The Leasing Consultant is responsible for leasing all apartments, including responding to prospective resident phone calls, performing clerical duties, and supporting office personnel. The role focuses on leasing apartments at the highest effective rent level while maintaining strong customer service and resident satisfaction. The position also supports resident relations, retention and renewal efforts, community events, and the move-in process. The role includes Saturday hours from 9 AM to 5 PM, and occasional weekend hours may be required. Travel may be required, and reasonable or limited use of the employee’s vehicle may be required. The employee must become certified as a Leasing Specialist through the company’s in-house training program. The position offers growth potential, paid sick leave, vacation and holidays, health, dental and life insurance, and 401(k) participation.

Requirements

Ability to successfully interact with people.
Good organizational skills.
Good verbal skills.
Strong customer service and resident-satisfaction philosophy.
Proficient sales skills.
Professional image.
Ability to perform job duties involving standing, walking, using hands to finger, handle or feel, reaching, and talking or hearing; frequently sitting, climbing, balancing, stooping, or kneeling; and potentially lifting or moving up to 25 pounds.

Responsibilities

Lease apartments at the highest effective rent level possible while maintaining strong customer service and resident satisfaction.
Maintain a courteous and helpful attitude.
Respond promptly and courteously to resident requests and help resolve resident issues.
Understand and explain company and community policies to residents and prospective residents.
Maintain working knowledge of lease-related documents and complete them accurately and promptly.
Maintain accurate resident files in accordance with company policy.
Enter resident and prospective resident data into the computer in accordance with company policy.
Assist in developing and maintaining resident retention and renewal programs.
Inspect apartments before move-in to ensure they are market-ready.
Assist with leasing activities and resident relations.
Monitor rent levels and amenities at competitive communities and stay informed about community and area facts and statistics.
Assist in preparing competitive market survey reports as needed.
Greet new residents and assist with the move-in process.
Verify application data and qualify prospective residents.
Show model apartments and available ready vacancies.
Participate in coordinating community-sponsored events.
Become certified as a Leasing Specialist through the company’s in-house training program.
Travel as required and use a personal vehicle to a reasonable or limited extent if required.
Perform other duties as assigned.