Leasing Consultant (Multi-Site) - Swiss View and Swiss Ridge

Dominium•Nashville, TN

1d•Onsite

About The Position

Dominium is seeking a Leasing Consultant to serve two apartment communities, Swiss View and Swiss Ridge, with 116 total units in Nashville, Tennessee. The role combines customer service and sales, with a focus on leasing apartments and helping prospective residents through the leasing process. The consultant engages with customers by phone, email, text, online, and in person; presents properties and available units; builds rapport; and follows company standards for tours, sales, and prospect follow-up. The position also involves preparing homes and tour paths for showings, maintaining knowledge of community features and nearby services, complying with Fair Housing guidelines, documenting customer interactions in Yardi property management software, and assisting applicants with required forms and affordable-housing eligibility documentation. The consultant participates in marketing and occupancy initiatives, community events, and resident-retention efforts, and completes projects assigned by a supervisor.

Requirements

High school education or equivalent.
Effective verbal and written communication skills, including the ability to communicate in English orally and in writing.
Well-developed people skills and the ability to interact with a variety of personalities and situations in a friendly, outgoing, and professional manner.
Basic math skills for calculating rent payments, deposits, application fees, pet fees, interest, and similar amounts.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Reasoning ability and the ability to focus on established goals and sales requirements.
Ability to work evenings and weekends, including seven days a week as needed.
A valid driver’s license may be required.

Nice To Haves

Sales and/or other customer service experience is preferred.
Experience in hospitality, restaurants, or retail may translate well to the role.

Responsibilities

Greet and assist prospective residents by phone, email, text, and in person; build rapport and provide property tours.
Present available units and close leases in accordance with company standards.
Follow up promptly with prospects who do not lease immediately.
Inspect and prepare homes scheduled for tours daily and ensure the tour path is clean and presentable.
Maintain and communicate knowledge of property features, local schools, hospitals, banks, shopping, transportation, and amenities.
Comply with Fair Housing laws and company policies.
Complete a Guest Card for every interaction and accurately enter information in Yardi PMS software.
Guide customers through application completion and collect required documentation for affordable-housing eligibility.
Participate in off-site marketing and traffic-generating initiatives to support occupancy goals.
Support community events and resident-retention efforts.
Complete projects assigned by the supervisor.

Benefits

Competitive salary and incentive bonus program.
Training and development programs and career growth opportunities.
Community volunteer and outreach programs.
Basic Life and AD&D insurance; Employee, Spouse, and Child Supplemental Life and AD&D insurance; and Short- and Long-Term Disability insurance.
Medical, dental, and vision coverage, with optional Health Savings Accounts and Medical and Dependent Care Flexible Spending Accounts.
Voluntary accident, critical illness, and whole life benefits.
Employee Assistance Program.
401(k) plan.
Health and Financial Wellness Programs.
Paid Time Off, including paid holidays and floating holidays.
Paid Parental Leave.
Education Reimbursement.
Employee Recognition program.
Dominium Employee Emergency Fund.