Leasing Consultant (Multi-Site) - Swiss View and Swiss Ridge

Dominium • Nashville, TN

2d

About The Position

Dominium is seeking a Leasing Consultant to serve Swiss View and Swiss Ridge, two apartment communities with 116 total units in Nashville, Tennessee. The role combines customer service and sales, with a focus on leasing apartments and engaging with prospective residents by phone, in person, and online. The consultant presents the properties, builds rapport, follows company tour and sales standards, and follows up with prospective residents.

The position also involves ensuring homes and tour paths are presentable, maintaining knowledge of community and local-area features, following Fair Housing requirements, and documenting prospect interactions in Yardi property management software. The consultant assists applicants with completing applications and gathering documents for affordable housing eligibility, participates in marketing and occupancy efforts, and supports community events and resident retention.

Requirements

• High school education or equivalent.
• Effective verbal and written communication skills, including the ability to communicate in English orally and in writing.
• Well-developed interpersonal skills and the ability to work with a variety of personalities and situations in a friendly, outgoing, and professional manner.
• Basic math skills for calculating rent payments, deposits, application fees, pet fees, interest, and similar amounts.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Reasoning ability and the ability to focus on established goals and sales requirements.
• Ability to work evenings and weekends, including seven days a week as needed.

Nice To Haves

• Sales and/or other customer service experience; hospitality, restaurant, and retail experience may translate well.
• A valid driver’s license may be required.

Responsibilities

• Greet and assist prospective residents by phone, email, text, and in person; build rapport and provide property tours.
• Present available units, close leases according to company standards, and promptly follow up with prospects who do not lease immediately.
• Inspect and prepare homes scheduled for tours daily and ensure the tour path is clean and presentable.
• Maintain knowledge of property features, local schools, hospitals, banks, shopping, transportation, and amenities, and communicate this information to prospects.
• Follow Fair Housing laws, complete a Guest Card for every interaction, and accurately enter information in Yardi PMS software.
• Guide customers through application completion and collect required documentation for affordable housing eligibility.
• Participate in off-site marketing and traffic-generating initiatives to support occupancy goals.
• Support community events and resident-retention efforts, and complete projects assigned by the supervisor.

Benefits

• Competitive salary
• Incentive bonus program
• Training and development programs
• Career growth opportunities
• Community volunteer and outreach programs
• Basic Life and AD&D insurance
• Employee, spouse, and child supplemental Life and AD&D insurance
• Short- and long-term disability insurance
• Medical, dental, and vision coverage
• Optional Health Savings Accounts
• Medical and Dependent Care Flexible Spending Accounts
• Voluntary Accident, Critical Illness, and Whole Life benefits
• Employee Assistance Program
• 401(k) plan
• Health and Financial Wellness Programs
• Paid Time Off, including paid holidays and floating holidays
• Paid Parental Leave
• Education Reimbursement
• Employee Recognition
• Dominium Employee Emergency Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED