Leasing Consultant - Multi-Site

Hawthorne Residential Partners•Fayetteville, NC

15d

About The Position

Hawthorne is seeking a Leasing Consultant, also known as a Leasing & Live It Specialist, to serve as the face of a multi-site apartment community and ambassador of Hawthorne’s Live It culture. The role focuses on creating positive experiences and meaningful connections for prospective residents and current residents through apartment tours, leasing support, resident events, and responsive service. The Leasing Consultant helps generate leases and meet occupancy and renewal goals, supports resident engagement, and contributes to the welcoming appearance and community awareness of the property. The position includes hourly compensation and eligibility for monthly leasing and renewal commissions and leasing incentive programs. Hawthorne also offers a career path program and learning and development support. The leasing office is open Monday through Friday, 9:00 AM–6:00 PM, and Saturday, 10:00 AM–4:00 PM. One weekday off is provided each week to maintain a 40-hour schedule. Evening and weekend availability may be required for resident events or community needs.

Requirements

High school diploma or GED equivalent.
Valid driver’s license.
Positive, enthusiastic, passionate, and driven approach to daily work.
Clear communication skills in person, over the phone, and online.
Customer-focused service orientation and commitment to kindness, community, and connection.
Ability to connect with people, overcome objections, and influence prospects.
Willingness to learn and be coached on Hawthorne’s standard Live It practices.

Nice To Haves

One year of customer service, sales, and/or apartment leasing experience; preferred but not required.
Certified Apartment Leasing Professional (CALP) accreditation.

Responsibilities

Greet prospective residents warmly and professionally.
Conduct personalized apartment tours that highlight the community’s lifestyle and value.
Respond promptly and thoroughly to phone, email, and web inquiries.
Convert leads to leases through follow-up, relationship-building, and understanding resident needs.
Complete leasing applications, verifications, and new move-in paperwork accurately.
Contribute to community occupancy and renewal goals.
Coordinate and attend resident events and community engagement initiatives.
Respond to resident questions and concerns with empathy and efficiency.
Help maintain clean and welcoming office and common areas.
Assist in marketing the property through social media and community outreach.
Stay informed about local market trends and competitor properties.

Benefits

Monthly leasing and renewal commissions and leasing incentive programs, in addition to hourly compensation.
Career Path Program and learning and development support.
Free dental insurance.
Medical and vision coverage plans.
Health and wellness incentives.
401(k) retirement match program.
Paid time off, including the employee’s birthday.
Paid sick time off.
Pet insurance plans.
Paid maternity, paternity, and adoption leave options.
Telehealth access to doctors 24/7/365.
Company-paid life insurance.
Retirement planning.