Part- Time Leasing Consultant

University Partners•Knoxville, TN

4d•Onsite

About The Position

The Leasing Consultant is responsible for marketing the community, working with prospective residents, addressing day-to-day issues with current residents, and coordinating lease renewals. The role supports occupancy goals and provides service to residents, prospects, and visitors while following Fair Housing standards. Training focuses on Fair Housing, closing techniques, and overcoming objections. The position handles apartment showings and leasing, application reviews, lease documentation, move-in coordination, resident follow-up, lead management, and leasing-office operations. It also involves maintaining the appearance of the leasing office and marketing areas, tracking market and competitor information, coordinating work orders with the Maintenance Team, and assisting with roommate matching and the community’s turn process.

Requirements

Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer-service experience.
Ability to communicate the benefits of the apartment community effectively and enthusiastically to prospective students, their parents, and University personnel.
Excellent customer-service, sales, and negotiation skills.
Good communication and listening skills.
Ability to speak effectively before groups of customers or organization employees.
Ability to read and understand lease documents.
Ability to work effectively as part of a team and interact well with others.
Organized and detail-oriented.
Patient, even-tempered, and able to work well under pressure.
Ability to read and interpret documents such as safety rules, legal correspondence, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to perform arithmetic using whole numbers, fractions, and decimals, and to calculate rates, ratios, percentages, discounts, and prorations.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions.
Effective time-management skills.
Ability to maintain confidentiality, follow supervisor directions and posted work rules, and accept constructive criticism.
Ability to work weekends or overtime as required.
Bachelor’s degree preferred; alternatively, a high school diploma or GED, one to three months of related experience and/or training, or an equivalent combination of education and experience.

Nice To Haves

Bachelor’s degree preferred.
Knowledge of Microsoft Word and Excel.
Knowledge of Entrata preferred.

Responsibilities

Provide excellent service to residents, prospects, and visitors.
Lease apartments in accordance with occupancy goals and conduct apartment showings.
Follow Fair Housing standards when dealing with prospects and residents.
Conduct outside marketing under the direction of the Assistant Manager and Community Manager.
Review applications, including credit and income verifications and background checks; enter prospect information into Entrata and follow up on incomplete applications.
Prepare and maintain complete lease files, including leases, addendums, documentation, and signatures; forward completed files for review and approval, then send copies to residents and file them properly.
Inspect leased apartments before move-in, including conducting a final inspection.
Follow up with residents during their lease terms, support the annual renewal campaign, manage renewals, and complete renewal documents and tasks.
Complete tasks needed to operate the leasing office.
Perform daily opening and closing and marketing-area inspections, including checking the model, leasing path, and amenities; pick up trash as needed.
Answer phone calls, emails, and voicemails throughout the day.
Inspect signage, including bootlegs, banners, balloons, and brochures.
Vacuum and clean the clubroom as needed when the housekeeper has not done so.
Prepare or restock refreshments each morning and notify the Community Manager when supplies are needed.
Maintain guest cards and the leasing notebook; send same-day thank-you emails and call prospects within 24 hours; review leads weekly and document follow-up communications.
Enter and maintain leads and applicant information in Entrata, including archiving inactive leads and keeping records up to date.
Coordinate with the Maintenance Team to enter and file work orders in Entrata, follow up with residents if work cannot be completed within 24 hours, and notify the Community Manager of problems.
Complete lease-file and Entrata-data audits as instructed by the Assistant Manager and Community Manager.
Keep current on competitor rental rates, features, and specials to address objections when marketing apartments.
Assist the Assistant Community Manager with roommate matching and related communications.
Communicate resident requests or issues during the turn process to the Assistant Manager and Maintenance Supervisor.
Coordinate move-ins, complete move-in lease packets, enter gate codes, distribute parking decals, obtain utility hook-up verification, forward water submet ering hook-up sheets when applicable, and confirm resident contact information and demographics in Entrata.