Part - Time Leasing Consultant

University Partners•Louisville, KY

11d

About The Position

Each Leasing Consultant has primary marketing responsibility for interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating renewals of existing leases. Leasing Consultants are key personnel in determining how well the community performs in a competitive marketplace. Training centers on Fair Housing, closing techniques, and overcoming objections. The role provides service to residents, prospects, and visitors; leases apartments in line with occupancy goals; follows Fair Housing Standards; conducts marketing; reviews applications; prepares and completes lease files; ensures apartments are ready for move-in; supports residents throughout their lease terms; and coordinates renewals. The position also handles a range of daily leasing-office operations, lead follow-up, move-in coordination, and communication with management and maintenance teams.

Requirements

Professional and enthusiastic demeanor developed through sales, leasing, marketing, and customer service experience.
Ability to communicate the benefits of the apartment community enthusiastically and effectively to prospective students, their parents, and University personnel.
Excellent customer service, sales, and negotiation skills.
Good communication and listening skills, including the ability to speak effectively before groups of customers or employees.
Ability to read and understand lease documents, safety rules, legal correspondence, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to work effectively as part of a team and interact well with others.
Organized and detail oriented; patient, even-tempered, and able to work well under pressure.
Ability to perform basic arithmetic and calculate rates, ratios, percentages, discounts, and prorations.
Ability to use common-sense understanding to carry out written, oral, or diagram instructions.
Effective time-management skills and ability to maintain confidentiality.
Ability to follow supervisor directions and posted work rules and procedures, and to accept constructive criticism.
Ability to work weekends or overtime as required by the job.
Bachelor’s degree preferred; alternatively, high school diploma or GED, one to three months of related experience and/or training, or an equivalent combination of education and experience.

Nice To Haves

Bachelor’s degree preferred.
Knowledge of Microsoft Word and Excel.
Knowledge of Entrata preferred.

Responsibilities

Provide excellent service to residents, prospects, and visitors.
Lease apartments in accordance with occupancy goals and follow Fair Housing Standards in dealings with prospects and residents.
Conduct outside marketing under the direction of the Assistant Manager and Community Manager.
Review lease applications, including credit and income verifications and background checks, and provide applicant information to the Assistant Community Manager for verification.
Complete lease paperwork, addendums, documentation, and signatures; forward completed files for review and approval, then provide copies to residents and file them properly.
Inspect leased apartments before move-in and ensure their condition, including by conducting a final inspection.
Follow up with residents during lease terms, promote annual renewals, manage renewals, and complete renewal documents and tasks.
Complete tasks needed to operate the leasing office, including daily opening and closing procedures and marketing inspections of the model, leasing path, and amenities.
Answer incoming phone calls, emails, and voicemails.
Inspect signage, including bootlegs, banners, balloons, and brochures; maintain the appearance of the leasing office and clubroom; and prepare or restock refreshments.
Greet prospects, show apartments, coordinate leasing, maintain guest cards and the leasing notebook, and follow up with prospects by same-day thank-you email and a phone call within 24 hours.
Enter prospect information into Entrata as directed, follow up to obtain incomplete application information, and keep leads and applicants up to date; archive inactive leads.
Coordinate with the Maintenance Team to enter and file work orders in Entrata, follow up when work cannot be completed within 24 hours, and notify the Community Manager of problems.
Conduct audits of lease files and Entrata data as instructed by the Assistant Manager and Community Manager.
Keep up to date on competitor rental rates, features, and specials to address objections when marketing apartments.
Assist the Assistant Community Manager with roommate matching processes and communication.
Communicate resident requests or issues during the turn process to the Assistant Manager and Maintenance Supervisor.
Coordinate move-ins, complete lease packets, enter gate codes, distribute parking decals, obtain utility hook-up verification, forward water submetering hook-up sheets when applicable, and confirm resident contact information and demographics in Entrata.