LEASING CONSULTANT - Willow Lake

Royal American Management•Miami Gardens, FL

4d•$17 - $17•Onsite

About The Position

The Leasing Consultant works under the direct supervision of the Community Manager and/or Assistant Manager. The role supports the development and implementation of advertising, special promotions, and resident services, and helps market and lease the property. The Leasing Consultant builds and maintains relationships with prospective and current residents and is expected to demonstrate professionalism, excellent attendance, and strong communication skills. This is a full-time position at Willow Lake in Miami Gardens, Florida. The schedule is days, with flexibility to work evenings and weekends. Local travel may be required as needed for business. The position is listed at $17.00 per hour and requires a high school diploma or equivalent.

Requirements

High school diploma or equivalent.
Excellent customer service skills.
Strong written and oral communication skills, including the ability to communicate verbally, in writing, and by reading in English.
Professional work ethic and appearance.
Ability to work a flexible schedule, including evenings and weekends.
Ability to travel for property business; a government-issued state ID or valid driver's license may be required by Management based on the property, location, or business needs.
Ability to access all areas of the property's grounds and structures, including multilevel structures, with or without an elevator.
Ability to work with a computer for a minimum of seven hours daily, standing or sitting.
Ability to conduct tours and daily inspections of the model apartment and tour route.
Ability to communicate effectively with applicants, residents, vendors, and supervisors.

Nice To Haves

Proficiency in One Site.
At least one year of property management experience.
Experience in affordable housing, Tax Credit, HUD, and/or Rural Development.

Responsibilities

Create a positive, welcoming, and supportive environment for residents, visitors, and community associates.
Assist with developing and implementing resident services programming, advertising, and special promotions.
Use the maintenance software program to enter and track service requests.
Assist in attracting, screening, and selecting prospective residents in accordance with applicable laws, regulations, and Resident Selection Criteria.
Prepare market surveys and traffic reports.
Handle the lease renewal process and prepare lease packages.
Determine the needs of prospective residents and lease the property.
Collect late rents and other monies due to the property.
Support move-in and move-out processes.
Answer telephone calls and greet prospective and current residents pleasantly and positively.
Respond to incoming calls from the corporate office or calls related to property operations.
Contact guests by phone and/or email within 24 hours or less of their initial visit and send thank-you cards afterward.
Perform housekeeping duties as needed.
Travel locally to conduct property business as needed.
In the absence of the Community Manager or Assistant Community Manager, assist with emergencies, log resident service requests, and inspect vacant apartments.
Provide a welcoming office environment for potential residents.
Open the model apartment for tours and conduct daily inspections of the tour route and model for appropriate curb appeal.
Communicate with applicants, residents, vendors, and supervisors by email, phone, or in person regarding day-to-day property operations.
Perform other duties as requested by a supervisor.