LEASING CONSULTANT - Willow Lake

Royal American Companies•Miami Gardens, FL

1d•$17 - $17•Onsite

About The Position

The Leasing Consultant works under the direct supervision of the Community Manager and/or Assistant Manager. The role assists with developing and implementing advertising, special promotions, resident services programming, and marketing, and is responsible for leasing the property. The Leasing Consultant establishes and maintains relationships with prospective and current residents, helps create a positive and welcoming environment, and is expected to demonstrate excellent attendance, communication skills, professionalism, and the ability to build lasting business relationships. The position is full-time, based at Willow Lake in Miami Gardens, Florida, with local travel as needed for business.

Requirements

High school diploma or equivalent.
Excellent customer service skills.
Strong written and oral communication skills.
Ability to communicate verbally and in writing and to read in English.
Professional work ethic and appearance.
Ability to work a flexible schedule, including evenings and weekends.
Ability to travel for property business.
Government-issued state ID, or a valid driver's license if required by management based on location, property, or business needs.
Ability to access all areas of the property's grounds and structures, including multilevel structures, with or without an elevator.
Ability to work with a computer for a minimum of seven hours daily, either standing or sitting.

Nice To Haves

Proficiency in One Site.
At least one year of property management experience.
Experience in affordable housing, Tax Credit, HUD, and/or Rural Development.

Responsibilities

Create a positive, welcoming, and supportive environment for residents, visitors, and community associates.
Assist with the development and implementation of resident services programming, advertising, and special promotions.
Use maintenance software to enter and track service requests.
Assist in attracting, screening, and selecting prospective residents in accordance with applicable laws, regulations, and Resident Selection Criteria.
Prepare market surveys and traffic reports.
Handle the lease renewal process.
Determine the needs of prospective residents and lease the property.
Prepare lease packages.
Collect late rents and other monies due to the property.
Manage move-in and move-out processes.
Answer telephone calls and greet prospective and current residents pleasantly and positively.
Respond to calls from the corporate office and calls related to property operations.
Contact guests by phone and/or email within 24 hours or less of their initial visit and send thank-you cards.
Perform housekeeping duties as needed.
Travel to conduct property business.
In the absence of the Community Manager or Assistant Community Manager, assist with emergencies, log resident service requests, and inspect vacant apartments.
Open the model apartment for tours and conduct daily inspections of the tour route and model for appropriate curb appeal.
Communicate with applicants, residents, vendors, and supervisors by email, phone, or in person regarding day-to-day property operations.
Perform other duties as requested by the supervisor.