Part - Time Leasing Consultant

University Partners•Athens, GA

16d

About The Position

The Leasing Consultant is responsible for marketing the community to prospective residents, addressing day-to-day resident needs, and coordinating lease renewals. The role involves providing excellent service, leasing apartments in line with occupancy goals, following Fair Housing standards, conducting marketing activities, reviewing applications, preparing lease files, inspecting apartments before move-in, and supporting successful operation of the leasing office. Daily and weekly work includes opening and closing procedures; inspecting the model, leasing path, amenities, and signage; responding to calls, emails, and voicemails; maintaining the appearance of the leasing office and clubroom; preparing or restocking refreshments; greeting prospects and showing apartments; maintaining and following up on leads; entering applicant information into Entrata; preparing and routing lease files for approval; entering and following up on work orders; and completing renewal tasks. Monthly and ongoing duties include archiving inactive leads, keeping lead and applicant records current in Entrata, conducting outside marketing, auditing lease files and Entrata data, and staying informed about competitor rental rates, features, and specials. During the turn and move-in process, the Leasing Consultant assists with roommate matching, communicates resident requests and issues to management and maintenance, coordinates move-ins, completes move-in paperwork, distributes gate codes and parking decals, obtains utility hookup verification, forwards applicable water submetering documentation, and confirms resident contact information and demographics in Entrata.

Requirements

Professional and enthusiastic demeanor supported by sales, leasing, marketing, or customer service experience.
Ability to communicate the benefits of the apartment community effectively and enthusiastically to prospective students, their parents, and university personnel.
Excellent customer service, sales, and negotiation skills.
Good communication and listening skills, including the ability to speak effectively before groups of customers or employees.
Ability to read and understand lease documents and interpret safety rules, legal correspondence, and procedure manuals.
Ability to work effectively as part of a team and interact well with others.
Organized and detail-oriented; patient, even-tempered, and able to work well under pressure.
Ability to write routine reports and correspondence and perform basic arithmetic, including calculating rates, ratios, percentages, discounts, and prorations.
Common-sense ability to carry out written, oral, or diagrammed instructions.
Effective time-management skills and ability to maintain confidentiality.
Ability to follow supervisor directions and workplace rules and procedures, and to accept constructive criticism.
Ability to work weekends or overtime as the job requires.
Bachelor’s degree preferred; alternatively, a high school diploma or GED, one to three months of related experience and/or training, or an equivalent combination of education and experience.

Nice To Haves

Bachelor’s degree preferred.
Knowledge of Microsoft Word and Excel.
Knowledge of Entrata preferred.

Responsibilities

Provide excellent service to residents, prospects, and visitors.
Lease apartments in accordance with occupancy goals and follow Fair Housing standards.
Conduct outside marketing under the direction of the Assistant Manager and Community Manager.
Review lease applications, including credit, income, and background verifications, and provide applicant information for verification.
Complete lease paperwork and resident files, route completed files for review and approval, send copies to residents, and file documents properly.
Inspect leased apartments before move-in, including a final inspection.
Follow up with residents, promote annual renewals, manage lease renewals, and complete renewal documents and tasks.
Complete tasks required to operate the leasing office.
Perform daily opening and closing procedures and inspect the model, leasing path, amenities, and signage; pick up trash as needed.
Answer phone calls, emails, and voicemails throughout the day.
Maintain the appearance of the leasing office and clubroom and prepare or restock refreshments.
Greet prospects, show apartments, coordinate leasing, maintain guest cards and the leasing notebook, and follow up on leads by email and phone.
Enter prospect information into Entrata and follow up to obtain incomplete application information.
Enter work orders into Entrata in coordination with the Maintenance Team, follow up if work cannot be completed within 24 hours, file work orders, and notify the Community Manager of problems.
Archive inactive leads and keep leads and applicants in Entrata up to date.
Complete lease file and Entrata data audits as instructed by management.
Monitor competitor rental rates, features, and specials to support marketing and overcome objections.
Assist the Assistant Community Manager with roommate matching and related communication.
Communicate resident requests or issues during the turn process to the Assistant Manager and Maintenance Supervisor.
Coordinate resident move-ins, complete move-in lease packets, enter gate codes, distribute parking decals, obtain utility hookup verification, forward water submetering hookup sheets when applicable, and confirm resident contact information and demographics in Entrata.