Leasing Consultant - Icon Riverwalk

Greystar•Plainsboro Township, NJ

1d•$23 - $25•Onsite

About The Position

The Leasing Consultant executes the property’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident-retention goals. Serving as a key contact for prospective residents, the consultant guides them through the leasing process and explains the community’s lifestyle offering. The role also supports resident satisfaction during the lease term and manages renewals in alignment with Active Adult best practices. Responsibilities include managing leads, using CRM and property-management software, reviewing data, supporting events, and collaborating with the Lifestyle Coordinator to enhance resident engagement. The Leasing Consultant upholds Greystar’s professional and ethical standards while providing service to residents, prospective residents, and guests.

Requirements

High school diploma or equivalent.
At least 1–3 years of relevant experience involving sales, marketing, internet use, and customer service, sufficient to resolve customer complaints and complete financial records, documents, and reports.
Ability to read, write, and communicate effectively to complete legal documents, explain apartment features, sell, and answer questions.
Mathematical skills necessary to process sales conversions.
Ability to generate sales leads, conduct sales presentations, qualify prospects, and close sales.
Required licenses and/or certifications for applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with word processing, spreadsheets, property-management applications, and database-management programs.
Proficiency and fluency using the internet for marketing, advertising, and sales.
Ability to adapt sales messaging to specific markets and professionals.
Ability to work a flexible schedule that may include evenings, weekends, and holidays.
Ability to access all exterior and interior parts of the property and amenities; maneuver weights up to 25 pounds independently and 50 pounds with assistance; and stand for extended periods.

Nice To Haves

Associate or bachelor’s degree in business, marketing, hospitality, or a related field.

Responsibilities

Perform sales and leasing activities to meet revenue and occupancy goals, including greeting and qualifying prospects, conducting tours, processing applications and screenings, preparing lease and move-in materials, and supporting move-ins and lease signings.
Collect relevant information from prospective residents at move-in and record it appropriately.
Monitor market and competitor conditions, collaborate with teams and leadership, and develop and implement marketing plans to sustain occupancy while following policies on concessions, specials, and other programs.
Design and execute marketing activities and events to generate property traffic, including resident referral and employer outreach programs and internet marketing.
Use property-management software to track availability and leasing activity, manage resident and prospect data, capture demographic information, and review and analyze data.
Inspect tour paths and show-ready units daily, communicate maintenance needs, maintain appealing show units and amenities, and prepare the leasing office for daily activity.
Follow up with prospects and new residents within 24 hours to support leasing and renewal decisions; document follow-up and classify leads throughout the sales process.
Support the lease-renewal program by preparing renewal materials, contacting residents ahead of move-out dates, and ensuring documents are signed and implemented on time in accordance with the AA renewal playbook.
Respond promptly and courteously to resident and client or owner questions and concerns, resolve problems where possible, and document or refer requests appropriately.
Provide respectful customer service to residents, prospects, guests, and others; answer questions, respond sensitively to maintenance complaints, and acknowledge residents by name.
Attend community and networking events, engage with local associations and organizations, and participate in outreach marketing to generate traffic, referrals, and business leads.
Complete financial, administrative, and other reports and analyses, and perform other duties as assigned or necessary.
Assist the Lifestyle Coordinator with event setup and attendance as required.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic medical costs for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and a birthday day off is available after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions.