Leasing Consultant - Modera Coral Springs II

Mill Creek Residential•Coral Springs, FL

About The Position

The Leasing Consultant is the primary point of contact for residents and prospective residents, providing outstanding customer service and demonstrating sales excellence. The role guides prospective residents in choosing a home and supports residents throughout their residency. The Senior Community/Community Manager has primary authority and works with the Leasing Consultant to determine day-to-day duties based on the individual’s skills, experience, career goals, and the community’s needs. The position supports leasing, marketing, resident services, and property operations. It includes presenting the community and available homes, managing prospect leads and applications, supporting move-ins and renewals, maintaining accurate records, and helping ensure the office, clubroom, model homes, and market-ready homes are in excellent condition. The Leasing Consultant is expected to follow company policies and applicable laws, including Fair Housing regulations, and to embody Mill Creek Residential’s mission, values, and brand promise.

Requirements

High school diploma or equivalent (GED) preferred.
Commitment to and passion for providing outstanding customer service.
Strong written and verbal communication skills.
Experience in multifamily or single-family rentals, built-to-rent, related property management, retail sales, or hospitality.
Ability to communicate clearly in English in speaking, reading, and writing.
Ability to take ownership of resident issues or concerns and reach a resolution.
Knowledge of the community, inventory, pricing, availability, neighborhood, and local community.
Ability to research area competitors, including pricing, amenities, and features.
Computer skills, including Microsoft Word, Excel, Entrata, Yardi, and revenue management software.
Ability to perform basic arithmetic, including measurement, addition, subtraction, multiplication, and division.
Ability to operate general office equipment, including a personal computer, tablet, and telephone, and to program fobs and other electronic devices.
Ability to travel between two or more communities if necessary.
Ability to work assigned schedules, including weekends.

Responsibilities

Greet prospective residents, identify their needs and preferences, and present the community, homes, features, and benefits.
Complete lease applications, assist with application verification, and communicate results to prospective residents in a timely manner.
Manage and follow up with prospect leads, convert prospects into leases, and work toward leasing goals and a 25% tour-to-lease conversion ratio.
Monitor competitor properties, rents, specials, amenities, features, and events, and update the market survey monthly.
Answer telephone calls, return voicemails, and respond to prospect inquiries, resident issues, and service requests.
Enter accurate and timely information into company systems, manage Entrata tasks and leads daily, prepare leasing reports as requested, and update daily activity and lease-related records.
Maintain the office, clubroom, model homes, and market-ready homes in impeccable condition.
Share promotional ideas, assist with marketing timelines and social media advertising as directed, and post Craigslist advertisements daily.
Assist with move-in preparation, including home walk-throughs and preparing move-in gifts and packages with keys and passes.
Share information about the surrounding neighborhood with prospective and current residents.
Communicate service guarantees and customer service standards, take ownership of resident concerns, and resolve them professionally and promptly.
Support residents during move-ins and assist with lease renewals, move-outs, and resident transfers.
Contribute ideas to improve resident satisfaction and participate in the monthly property renewal program to support resident retention.
Accept resident service requests, route them to the service department, and follow up to confirm completion and resident satisfaction.
Inspect the property while on the grounds, pick up litter, and report service needs to maintenance staff and the Manager.
Complete new lease and renewal paperwork, including related addendums, and attend training classes or meetings as required or recommended.
Provide relevant leasing and resident information to the Community Manager.
Follow company policies and procedures and comply with Federal, State, and local laws, including Fair Housing regulations.
Report to work on time, work assigned schedules including weekends, and accurately document and verify time worked.
Complete other duties as assigned.