Leasing Consultant - Modera Walsh Heights

Mill Creek Residential•Aledo, TX

About The Position

The Leasing Consultant is the primary point of contact for residents and prospective residents. The role provides outstanding customer service and demonstrates sales excellence while guiding prospects in choosing a home and supporting residents throughout their residency. The Senior Community/Community Manager has primary authority and works with the Leasing Consultant to determine day-to-day duties based on the associate’s skills, experience, career goals, and the community’s working requirements. The position supports leasing, marketing, resident service, move-ins and renewals, and property operations. It requires accurate leasing and resident records, daily management of Entrata tasks and leads, adherence to company policies and applicable laws, and compliance with Fair Housing regulations. The Leasing Consultant may need to travel between communities and must work assigned schedules, including weekends.

Requirements

High school diploma or equivalent (GED) preferred.
Commitment to and passion for providing outstanding customer service.
Strong written and verbal communication skills; ability to clearly communicate, speak, read, and write in English.
Ability to take ownership of resident issues or concerns and bring them to resolution.
Knowledge of the community, inventory, pricing, availability, neighborhood, and local community.
Ability to research area competitors, including their pricing, amenities, and features.
Computer skills, including Microsoft Word, Excel, Entrata, Yardi, and revenue management software.
Ability to perform basic arithmetic, including measurement, addition, subtraction, multiplication, and division.
Ability to operate general office equipment, including a personal computer, tablet, and telephone, and to program fobs and other electronic devices.
Ability to travel between two or more communities if necessary.
Ability to report to work on time, work assigned schedules including weekends, and accurately document and verify time worked.
Experience in multifamily, single-family rentals, built-to-rent, or related property management, retail sales, or hospitality.

Responsibilities

Greet prospective residents, establish a personal connection, determine their needs, and present the community, homes, features, and benefits.
Complete lease applications, assist with application verification, and communicate results to prospective residents in a timely manner.
Manage and follow up on prospect leads to convert them into leases and meet leasing goals; strive for a 25% conversion ratio of tours to new leases.
Research competing properties and update market surveys, including competitor rents, specials, events, pricing, amenities, and features.
Answer telephone calls, return voicemail, and respond to prospect and resident inquiries, issues, and service requests.
Enter accurate and timely information into appropriate systems, manage Entrata tasks and leads daily, and prepare leasing reports and updates for the Manager.
Maintain the office, clubroom, model homes, and market-ready homes in impeccable condition.
Share promotional ideas and events for the marketing timeline, assist with social media advertising as directed, and post Craigslist ads daily to generate traffic.
Assist with move-in preparation, including home walks, move-in gifts, and move-in packages with keys and passes.
Maintain knowledge of the surrounding neighborhood and share relevant information with prospects and residents.
Communicate service guarantees and customer service standards, take ownership of resident concerns, and resolve them promptly and professionally.
Support residents during move-ins and assist with lease renewals, move-outs, and resident transfers.
Contribute ideas to improve resident satisfaction and participate in the monthly renewal program to encourage resident retention.
Accept resident service requests, route them to the service department, and follow up to confirm completion and resident satisfaction.
Inspect the property while on the grounds, pick up litter, and report service needs to maintenance staff and the Manager.
Complete new lease and renewal paperwork, including addendums, and update daily activity reports, notices to vacate, leases, cancellations, transfers, and renewals.
Attend training classes and meetings as required or recommended by management.
Follow company policies and procedures, comply with applicable federal, state, and local laws, and abide by Fair Housing regulations.
Embody Mill Creek’s mission, values, and brand promise, and complete other duties as assigned.