Leasing Consultant - Modera Walsh Heights

Mill Creek Residential•Aledo, TX

1d•Onsite

About The Position

The Leasing Consultant is the primary point of contact for residents and prospective residents, providing outstanding customer service and demonstrating sales excellence. The consultant guides prospects in choosing a home and supports residents throughout their residency. The Senior Community/Community Manager has primary authority and works with the Leasing Consultant to determine day-to-day duties based on the consultant’s skills, experience, career goals, and the community’s needs. The role combines leasing sales and marketing, resident support, and operational administration. The Leasing Consultant presents the community and its homes, manages leads and applications, supports move-ins and renewals, maintains accurate records, and helps ensure that offices, models, and market-ready homes are presentable. The consultant is expected to follow company policies and applicable laws, including Fair Housing regulations, and to work assigned schedules, including weekends.

Requirements

High school diploma or equivalent (GED) preferred.
Commitment to and passion for providing outstanding customer service.
Strong written and verbal communication skills.
Ability to communicate clearly in English, including speaking, reading, and writing.
Ability to take ownership of resident issues or concerns and work toward a resolution.
Knowledge of the community, inventory, pricing, availability, neighborhood, and local community.
Ability to research area competitors, including their pricing, amenities, and features.
Computer skills, including Microsoft Word, Excel, Entrata, Yardi, and revenue management software.
Ability to perform basic arithmetic, including measurement, addition, subtraction, multiplication, and division.
Ability to operate general office equipment, including a personal computer, tablet, and telephone, and to program fobs and other electronic devices.
Ability to travel between two or more communities if necessary.
Ability to work assigned schedules, including weekends, and accurately document and verify hours worked.

Nice To Haves

Experience in multifamily, single-family rentals, built-to-rent, or related property management.
Retail sales or hospitality experience.

Responsibilities

Greet prospective residents, establish a personal connection, understand their needs, and present the community and homes with their features and benefits.
Complete lease applications, assist with application verification, and communicate application results promptly.
Manage and follow up on leads and prospects to achieve leasing goals; strive for a 25% tour-to-new-lease conversion ratio.
Research competitors and update the monthly market survey, including information about rents, specials, events, pricing, amenities, and features.
Answer telephone calls, return voicemails, and respond to prospect and resident matters.
Enter accurate and timely information into company systems, manage Entrata tasks and leads daily, prepare requested leasing reports, and update daily activity and leasing records.
Maintain the office, clubroom, home models, and market-ready homes in impeccable condition.
Share promotional ideas, assist with social media advertising as directed, and post Craigslist ads daily to generate traffic.
Assist with move-in preparations, including inspecting the home and preparing move-in gifts and packages with keys and passes.
Provide information about the surrounding neighborhood and local community to prospects and residents.
Communicate service guarantees and customer service standards, take ownership of resident concerns, and work to resolve them professionally and promptly.
Support residents during move-ins and assist with lease renewals, move-outs, and transfers.
Participate in the monthly property renewal program through letters, calls, or other communication intended to support resident retention.
Accept resident service requests, route them to the service department, and follow up to confirm completion and resident satisfaction.
Inspect the property while on site, pick up litter, and report service needs to maintenance staff and the Manager.
Complete new lease and renewal paperwork, including related addendums, and attend training classes or meetings as required or recommended.
Follow company policies and procedures, comply with applicable federal, state, and local laws, and consistently follow Fair Housing regulations.
Work assigned schedules, including weekends, report to work on time, and accurately document and verify time worked.
Perform other duties as assigned and embody Mill Creek’s mission, values, and brand promise.