Leasing Consultant - Seven Palms

Dominium•Punta Gorda, FL

3d•Onsite

About The Position

Dominium is seeking a Leasing Consultant for Seven Palms, a 336-unit apartment community in Punta Gorda, Florida. The role combines customer service and sales, with a focus on leasing apartments and supporting occupancy goals. The Leasing Consultant engages prospective residents by phone, email, text, online, and in person; presents the property and available apartments; builds rapport; conducts tours; and follows up with prospects. The role also involves keeping homes and tour routes presentable, maintaining knowledge of the community and surrounding area, documenting interactions in Yardi PMS software, following Fair Housing guidelines, and helping applicants complete applications and provide documentation for affordable housing eligibility. The position may also include off-site marketing, community events, resident-retention activities, and other projects assigned by a supervisor. The schedule may require evening and weekend work, including work on any of the seven days of the week as needed. Dominium describes itself as a purpose-driven affordable housing development and management company operating in approximately 20 states, with more than 1,300 employees and over 50 years of experience.

Requirements

High school diploma or equivalent education.
Effective verbal and written communication skills, including the ability to communicate in English orally and in writing.
Well-developed people skills and the ability to interact in a friendly, outgoing, and professional manner with varied personalities and situations.
Basic math skills for calculating rent payments, deposits, application fees, pet fees, interest, and similar amounts.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Reasoning ability and ability to focus on established goals and sales requirements.
Ability to work evenings and weekends, including seven days a week as needed.

Nice To Haves

Sales and/or other customer service experience; hospitality, restaurant, and retail experience may translate well.
A valid driver’s license may be required.

Responsibilities

Greet and assist prospective residents by phone, email, text, and in person.
Build rapport with prospective residents and provide property tours.
Present available units and close leases in accordance with company standards.
Follow up promptly with prospects who do not lease immediately.
Inspect and prepare homes scheduled for tours each day, and ensure the tour path is clean and presentable.
Maintain knowledge of property features and nearby schools, hospitals, banks, shopping, transportation, and amenities, and communicate this information to prospects.
Follow Fair Housing laws and complete a Guest Card for every interaction.
Accurately enter prospect and interaction information in Yardi PMS software.
Guide customers through application completion and collect required documentation for affordable housing eligibility.
Participate in off-site marketing and traffic-generating activities to support occupancy goals.
Support community events and resident-retention efforts.
Complete projects assigned by the supervisor.