LEASING CONSULTANT II TC NC W/OUT APARTMENT

VPM Management, Inc•Novato, CA

26d•$22 - $24•Onsite

About The Position

The Leasing Consultant II is a part-time role at Villas at Hamilton, a tax credit senior community in Novato, California. The position reports directly to the Property Administrator and serves as a first point of contact for prospective and current residents. It provides information about the apartment community, attends to residents’ needs, supports resident retention and community-building, and assists the Property Administrator with administrative functions and duties. The role supports leasing and property operations, including responding to inquiries, touring prospective residents, processing applications and lease documents, maintaining resident records, and handling maintenance requests. It also assists with HUD wait-list administration, HUD and tax credit move-in and annual recertification files, interim recertifications, required reports and verifications, and program-related apartment inspections. The position uses property management software to maintain accurate records and support daily operations.

Requirements

Previous leasing or customer service experience in property management or real estate.
Strong communication and public relations skills, with a professional and courteous manner.
Good organizational skills and attention to detail.
Ability to walk long distances and navigate stairs with ease.
Proficiency with basic computer applications, property management software, and 10-key.
Ability to build trust and deliver outstanding service in a community setting.
Sales and negotiation skills to support leasing goals and occupancy rates.
Ability to read and comprehend written instructions from the Property Administrator and/or Regional Supervisor.
Ability to adhere to and lead through company policies and procedures.
Ability to comply with Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws pertaining to the industry.
Ability to demonstrate proficiency in property management software and use it effectively for daily operations.
Ability to give direction, adapt to change, establish relationships, anticipate roadblocks, and work in a team environment.
Self-motivation and ability to complete assigned tasks.
Ability to multitask and prioritize.
Ability to complete tasks requiring overhead work.
Ability to learn and adapt to property management software systems.
Ability to lift, push, and pull up to 15 pounds, and lift and carry materials weighing up to 15 pounds.
Ability to push, pull, bend, and reach constantly; walk and stand constantly; and safely walk up and down stairs frequently.
Ability to communicate clearly in English with coworkers, residents, vendors, and local agencies.

Nice To Haves

Knowledge of HUD, TCAC, Section 8, Fair Housing, and tenant/landlord laws.

Responsibilities

Answer telephone calls and respond to prospective residents’ questions about lease terms and community features.
Tour the property and vacant apartments with prospective residents, highlighting the benefits of living in the community.
Provide accurate information about rental rates, deposits, and lease terms in accordance with company policies.
Collect and process rental applications, deposits, and lease agreements while complying with company standards.
Help retain current residents, respond promptly to their needs, and promote a positive community atmosphere.
Prepare move-in packages, traffic reports, and availability updates.
Handle maintenance requests accurately and ensure timely completion for residents.
Prepare notices and legal packages, and assist with community activities, newsletters, and resident engagement.
Maintain resident files, reports, and inspection checklists accurately.
Perform additional office and administrative duties as assigned by the Property Administrator and Regional Supervisor.
Use property management software to track tenant information, lease agreements, and financial transactions.
Assist with HUD wait-list management, including accepting and updating applications and contacting applicants about application or status updates.
Assist with HUD and tax credit move-in files and mass annual recertification files, including applicant and tenant interviews and processing certifications.
Assist with HUD interim recertifications throughout the year, including tenant interviews and processing certifications.
Assist with generating and verifying HUD/EIV-required monthly and income reports.
Assist with obtaining verifications, required documents, and tenant signatures for certifications in HUD-TRACS software.
Assist with apartment inspections, including generating work orders for HUD- and TCAC-required program inspections.
Manage and update property records in digital systems to ensure accuracy and compliance.