Leasing Associate

AION • Jersey City, NJ

21d • Onsite

About The Position

The Leasing Associate is responsible for conducting all leasing activities at the property, including responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating move-ins. This role also involves recommending and developing marketing strategies, monitoring referral programs, and initiating sales outreach plans. The associate will maintain high e-shop, phone shop, and physical shop scores. Administratively, the position supports the Assistant RE Manager with tracking renewals, lease expirations, and notices to vacate, as well as collecting and processing fees, and accurately entering data into RealPage. The role requires maintaining organized files and compliance with Fair Housing regulations. Customer service duties include assisting with resident functions, property walks for curb appeal, monitoring service operations, and providing excellent customer service. The Leasing Associate must be available for events and weekends and perform other duties as required.

Requirements

• High school diploma or equivalent
• 1-year customer service or sales experience (or relevant education)
• Strong computer skills including Microsoft Office (Word, Excel)
• Excellent English communication skills, both verbal and written
• Must be able to walk apartments and grounds, including steps and climbing stairs
• Occasionally requires lifting 20 pounds or less
• Must be available to work weekends and holidays
• Valid driver’s license

Nice To Haves

• College preferred

Responsibilities

• Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins
• Recommend strategies and programs for on-site marketing activity
• Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention
• Initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support
• Recommend programs and strategies to increase qualified traffic and closing ratios
• Attend weekly marketing meetings
• Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher
• Inspect apartments with the new residents at move in and complete all the necessary paperwork
• Support Assistant RE Manager with tracking renewals, lease expirations, and notices to vacate
• Collect and accurately process and report receipt of application fees, security deposits, rents and other fees
• Accurately enter all prospect and resident data into RealPage in a timely manner
• Keep files, desk, and leasing area organized
• Comply with all Fair Housing regulations, local/state regulations, and other laws as they relate to property specific guidelines and occupancy standards
• Inspect market ready units and models each morning
• Assist in planning and preparation of resident functions
• Walk the property for curb appeal and overall property appearance
• Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
• Provide excellent customer service and display courteous and professional attitude toward all customers
• Maintain availability for resident functions, community affiliated events and weekends
• Perform other duties as required
• Maintain all leasing office standards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED