Leasing Associate

RPM Living • Austin, TX

22h • Onsite

About The Position

The Leasing Associate is responsible for leasing, marketing, and maintaining positive resident relations. The role handles lease signings and acts as a landlord representative for property owners. It is based on site, primarily in an office setting, with some outdoor work. A flexible schedule is required, including weekdays, nights, and weekends as needed to meet business needs.

RPM Living describes its people-first approach as offering industry-leading pay, comprehensive benefits, and opportunities for career development and upward mobility. Employment is contingent on successful completion of a background check as required by local and federal law. A valid driver’s license is preferred; candidates without one will be provided a liability waiver.

Requirements

• Associate’s degree or equivalent from a two-year college or technical school; or six months to one year of related experience and/or training; or an equivalent combination of education and experience.
• Microsoft Office and property management software skills.
• Ability to meet the role’s physical requirements, including reading documents and screens, hearing and understanding communications, using mobile devices and applications, and occasionally carrying items weighing up to 20 pounds.
• Ability to work a flexible schedule that includes weekdays, nights, and weekends, including Saturdays and Sundays, as needed.
• Successful completion of a background check as required by applicable local and federal law.

Nice To Haves

• A valid driver’s license is preferred.

Responsibilities

• Respond to telephone and internet inquiries from residents and prospects and schedule virtual, self-guided, and in-person tours.
• Greet and qualify prospects using guest cards in Lead Management Software; assist with applications and deposits in accordance with company procedures and Fair Housing requirements.
• Maintain an updated availability report and process applications, including credit checks and rental-history verification, for submission to the Community Manager for approval; follow up with applicants about their status.
• Show apartments, close sales, prepare apartments for move-ins, obtain new residents’ signatures on paperwork, and provide community orientation.
• Help maintain an active and effective social media presence for the property.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Complete activities needed to close a sale, including making appointments, generating leads, conducting tours, maintaining showrooms, and following up.
• Use marketing strategies within the Marketing Budget and Marketing Plan, including competitive rental rates, referrals, promotions, locators, and outreach.
• Represent the community favorably to support property objectives and public recognition.
• Support resident retention by planning resident functions and attending after-hours functions as a host when needed.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.
• Attend weekly and daily goal-setting meetings as appropriate.
• Collaborate with the property maintenance team to help ensure prompt responses to and completion of resident service requests in line with company standards.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage available to full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree